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Learn moreAnalysis details
Duration
1 min
Date
11/7/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
C
Class
Fresh reviews last quater
47
Quality of reviews
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Replying to reviews
85%
Customer feedback
58%
Tone of expression
81%
Your profiles
google
Kane's Furniture
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
41%
Delivery
29%
Customer service
45%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Bob’s Discount Furni...
4.7
6864
CITY Furniture
4.2
3606
American Signature F...
4.7
2580
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
y calidad de los
y calidad de los
out within an hour
out within an hour
would take 2 weeks
would take 2 weeks
la devolución del dinero
la devolución del dinero
normal wear and tear
normal wear and tear
3 year old son
3 year old son
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Kane's Furniture
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Kane's Furniture
1/1
Description
Kane's Furniture
1/1
Localization
Kane's Furniture
1/1
Multimedia
Kane's Furniture
1/1
Contact
Kane's Furniture
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
4.07
Reviews per profile
809
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
47
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
6
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
330
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
338
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
16 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Malisimo el servicio post venta, nos ofrecieron una supuesta garantía y no la quisieron reconocer, pagamos de contado más de $4,000 y los muebles del living room están todos desajustados y no quieren reconocer nada. No los recomiendo, hay sitios con mejores precios y mayor calidad de muebles.
Malisimo el servicio post venta, nos ofrecieron una supuesta garantía y no la quisieron reconocer, pagamos de contado más de $4,000 y los muebles del living room están todos desajustados y no quieren reconocer nada. No los recomiendo, hay sitios con mejores precios y mayor calidad de muebles.
The prices are lower than most furniture stores primarily because half of what you ordered will be in stock while the other half will only arrive as part of the will you leave your heirs. I'm sure these dining room chairs will be comfy for my funeral guests, but I would have liked to try them at least once.
The prices are lower than most furniture stores primarily because half of what you ordered will be in stock while the other half will only arrive as part of the will you leave your heirs. I'm sure these dining room chairs will be comfy for my funeral guests, but I would have liked to try them at least once.
waited 2 months for my order. was told many times that it will come very soon. was never updated about shipping. order was suddenly canceled. store associates and customer service promised me different things. absolutely absurd and frustrating when I was told one thing but it was ultimately false in the end.
waited 2 months for my order. was told many times that it will come very soon. was never updated about shipping. order was suddenly canceled. store associates and customer service promised me different things. absolutely absurd and frustrating when I was told one thing but it was ultimately false in the end.
See review
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