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Duration
1 min
Date
11/7/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
28
Quality of reviews
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Replying to reviews
5%
Customer feedback
69%
Tone of expression
89%
Your profiles
google
World Famous House of Mac at the Wynwood Eatery
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
40%
Delivery
11%
Customer service
14%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Crazy About You
4.7
7741
Casola's
4.3
5867
Komodo (Miami)
4.3
4104
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
topped with cheddar jack
topped with cheddar jack
ordered via uber eats
ordered via uber eats
los mejores macarrones
los mejores macarrones
support black owned businesses
support black owned businesses
world famous house of
world famous house of
bar b que
bar b que
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
World Famous House of Mac at the Wynwood Eatery
Complete information
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This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
World Famous House of Mac at the Wynwood Eatery
1/1
Description
World Famous House of Mac at the Wynwood Eatery
1/1
Localization
World Famous House of Mac at the Wynwood Eatery
1/1
Multimedia
World Famous House of Mac at the Wynwood Eatery
1/1
Contact
World Famous House of Mac at the Wynwood Eatery
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.32
Reviews per profile
2661
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
28
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
5
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
187
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
820
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
417 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The Mac and cheese tasted salty and I wait over an hour the food and when I went back to my hotel they gave me the wrong pizza. I had order a cheese and they gave me a buffalo chicken and I hate buffalo sauce. So I was a waste of $40. It was not organized and the people there have know idea what they are doing.
The Mac and cheese tasted salty and I wait over an hour the food and when I went back to my hotel they gave me the wrong pizza. I had order a cheese and they gave me a buffalo chicken and I hate buffalo sauce. So I was a waste of $40. It was not organized and the people there have know idea what they are doing.
Myself and 2 of my girlfriends went to have lunch and all of us were disappointed. The food was decent but service was terrible. If I had time to go into detail i would, but after waiting over an hour and a half , being asked 9x what i ordered(no exaggeration) i am OVER this entire establishment.
Myself and 2 of my girlfriends went to have lunch and all of us were disappointed. The food was decent but service was terrible. If I had time to go into detail i would, but after waiting over an hour and a half , being asked 9x what i ordered(no exaggeration) i am OVER this entire establishment.
The owner brother was horrible he was nasty to me & my friends told us to get up & wait outside for a HOUR for some food was giving very much rude & disrespectful vibes & was making unprofessional remarks about customers ordering !! Highly don’t recommend especially if the big black man is there 👎🏽
The owner brother was horrible he was nasty to me & my friends told us to get up & wait outside for a HOUR for some food was giving very much rude & disrespectful vibes & was making unprofessional remarks about customers ordering !! Highly don’t recommend especially if the big black man is there 👎🏽
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