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Learn moreAnalysis details
Duration
1 min
Date
11/7/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
63
Quality of reviews
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Replying to reviews
11%
Customer feedback
81%
Tone of expression
91%
Your profiles
google
Pilo's Street Tacos
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
47%
Delivery
4%
Customer service
12%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
El Modelo Mexican Fo...
4.5
5876
Guelaguetza Restaura...
4.3
5433
El Vez
4.5
5009
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
el día que fui
el día que fui
bang for your buck
bang for your buck
way better than coyo
way better than coyo
were tipping literally such
were tipping literally such
little card reader but
little card reader but
from start to finish
from start to finish
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Pilo's Street Tacos
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Pilo's Street Tacos
1/1
Description
Pilo's Street Tacos
1/1
Localization
Pilo's Street Tacos
1/1
Multimedia
Pilo's Street Tacos
1/1
Contact
Pilo's Street Tacos
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.51
Reviews per profile
1878
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
63
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
133
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
355
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
171 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Never order take out! The orders come in through an app and the cashier doesn't know how to work it. I waited 30 minutes for my order, then had to leave without any food. This was after the manager asked the kitchen to make my order 5 times. Really unbelievable. Go to Coyo Taco around the corner.
Never order take out! The orders come in through an app and the cashier doesn't know how to work it. I waited 30 minutes for my order, then had to leave without any food. This was after the manager asked the kitchen to make my order 5 times. Really unbelievable. Go to Coyo Taco around the corner.
I paid 70 dollars for 2 burrito bowls, 1 taco and 3 sides... I would’ve paid max 50 at chipotle... the money is not the issue... the issue is that the quality and flavor did not correlate to the dollars... it was horrible at best. Dry rice, cold steak, salt is the predominant seasoning...
I paid 70 dollars for 2 burrito bowls, 1 taco and 3 sides... I would’ve paid max 50 at chipotle... the money is not the issue... the issue is that the quality and flavor did not correlate to the dollars... it was horrible at best. Dry rice, cold steak, salt is the predominant seasoning...
First time ordering,asked the girl about suggestions,bad idea.we ordered takeout,went home,open the bag...surprise.pita meat and onions.no test at all.burrito I will give 3plus.I wanted to give a try.that’s not the way to get rid of the costumer ,even when you are busy. Never coming back again .
First time ordering,asked the girl about suggestions,bad idea.we ordered takeout,went home,open the bag...surprise.pita meat and onions.no test at all.burrito I will give 3plus.I wanted to give a try.that’s not the way to get rid of the costumer ,even when you are busy. Never coming back again .
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