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Learn moreAnalysis details
Duration
1 min
Date
11/7/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
17
Quality of reviews
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Replying to reviews
8%
Customer feedback
70%
Tone of expression
89%
Your profiles
google
Spitfire - Mediterranean Streetfood
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
40%
Delivery
0%
Customer service
10%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
TROPICAL HABIBI - ME...
3.6
3810
7 Spices Mediterrane...
4.7
3780
Safron Mediterranean...
4.6
2027
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
ich je gegessen habe
ich je gegessen habe
der beste döner den
der beste döner den
auf jeden fall
auf jeden fall
food but not worth
food but not worth
this is the first
this is the first
en el horno
en el horno
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Spitfire - Mediterranean Streetfood
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Spitfire - Mediterranean Streetfood
1/1
Description
Spitfire - Mediterranean Streetfood
1/1
Localization
Spitfire - Mediterranean Streetfood
1/1
Multimedia
Spitfire - Mediterranean Streetfood
1/1
Contact
Spitfire - Mediterranean Streetfood
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.37
Reviews per profile
643
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
17
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
14
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
145
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
193
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
77 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Last time ate here was really good but now i had the chicken sandwich unfortunately it was the worse sandwich i ate at Miami Beach the meat wasn’t good plus it was super salty so if you have high blood pressure don’t eat here at all … im write this review and I still taste the salt 😖
Last time ate here was really good but now i had the chicken sandwich unfortunately it was the worse sandwich i ate at Miami Beach the meat wasn’t good plus it was super salty so if you have high blood pressure don’t eat here at all … im write this review and I still taste the salt 😖
Eat her 1 year ago and it was good but yesterday I eat the burrito bread and ground meat burrito they call a gyro or falfal and I was highyl disappointed with the amount of grease and low quality ingredients this restaurant has cheapen it self to. Get back to authetic Mediterranean food please!!!
Eat her 1 year ago and it was good but yesterday I eat the burrito bread and ground meat burrito they call a gyro or falfal and I was highyl disappointed with the amount of grease and low quality ingredients this restaurant has cheapen it self to. Get back to authetic Mediterranean food please!!!
I wouldn’t rate even this 1 star. If you really like authentic Turkish food, WOULD NOT RECOMMEND this place. Nothing close. The chicken wrap was the worse, the chicken is dry as if it sat there for whole day with no refrigeration. I feel so bad
I wouldn’t rate even this 1 star. If you really like authentic Turkish food, WOULD NOT RECOMMEND this place. Nothing close. The chicken wrap was the worse, the chicken is dry as if it sat there for whole day with no refrigeration. I feel so bad
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