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Duration
1 min
Date
12/7/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
34
Quality of reviews
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Replying to reviews
0%
Customer feedback
53%
Tone of expression
97%
Your profiles
google
Walnut Street Theatre
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
43%
Delivery
0%
Customer service
7%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Kauffman Center for...
4.8
4631
The Mann Center
4.6
3969
Century II Performin...
4.4
3402
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
business without really trying
business without really trying
red hot lovers
red hot lovers
hot tin roof
hot tin roof
raising safety concerns or
raising safety concerns or
retaliates against an employee
retaliates against an employee
his union representative
his union representative
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Walnut Street Theatre
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Walnut Street Theatre
1/1
Description
Walnut Street Theatre
1/1
Localization
Walnut Street Theatre
0/1
Multimedia
We couldn't find any data
1/1
Contact
Walnut Street Theatre
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.68
Reviews per profile
2093
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
34
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
106
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
979
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
83 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Dreadful play - woman of no importance. Well, the acting was adequate even a brilliant actor could not save this play, tortured pans, long monologues and pointless scenes completely overshadowed a few funny jokes and a couple of better then average performances. Add to that a horribly overpriced concessions and you get a totally wasted evening.
Dreadful play - woman of no importance. Well, the acting was adequate even a brilliant actor could not save this play, tortured pans, long monologues and pointless scenes completely overshadowed a few funny jokes and a couple of better then average performances. Add to that a horribly overpriced concessions and you get a totally wasted evening.
This theatre hasn’t had a person of color direct a show…this theatre doesn’t have diversity on its board. This theatre does not pay fair wages. Please consider taking your money elsewhere that makes diverse productions, as well as pay artists properly for the amount of work given.
This theatre hasn’t had a person of color direct a show…this theatre doesn’t have diversity on its board. This theatre does not pay fair wages. Please consider taking your money elsewhere that makes diverse productions, as well as pay artists properly for the amount of work given.
The shows are excellent! No question there. The upper mezzanine is unsafe as there are no banisters to aid navigation. I have observed - multiple times - elderly attendees literally walking up the steps on hand and knee, which I find deplorable. I have no idea how this facility avoids ADA compliance.
The shows are excellent! No question there. The upper mezzanine is unsafe as there are no banisters to aid navigation. I have observed - multiple times - elderly attendees literally walking up the steps on hand and knee, which I find deplorable. I have no idea how this facility avoids ADA compliance.
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