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Duration
1 min
Date
12/7/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
4
Quality of reviews
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Replying to reviews
0%
Customer feedback
55%
Tone of expression
98%
Your profiles
google
Lantern Theater Company
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
0%
Customer service
33%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
The Chicago Theatre
4.7
7808
Dr. Phillips Center...
4.8
6705
Straz Center for the...
4.7
5725
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
t dress for dinner
t dress for dinner
stoppard s hapgood
stoppard s hapgood
men s room
men s room
off off off off
off off off off
a fire
a fire
at all
at all
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Lantern Theater Company
Complete information
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This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Lantern Theater Company
1/1
Description
Lantern Theater Company
1/1
Localization
Lantern Theater Company
1/1
Multimedia
Lantern Theater Company
1/1
Contact
Lantern Theater Company
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.73
Reviews per profile
191
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
4
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It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
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Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
114
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
85
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Boring 💤 way over price tickets for something that you see for free in an acting class. No thought went into any set design. This place is for senior citizens only. I would call this place off, off, off, off, off, off Broadway.
Boring 💤 way over price tickets for something that you see for free in an acting class. No thought went into any set design. This place is for senior citizens only. I would call this place off, off, off, off, off, off Broadway.
Although the show was wonderful, the Lantern theatre is a fire trap. I was so uncomfortable in the tight seat and the heat in the theater was very uncomfortable. You have one excite and it took To long to file out after the show so I can’t imagine what would happen if there was a fire. We will not be coming back to the Lantern Theater.
Although the show was wonderful, the Lantern theatre is a fire trap. I was so uncomfortable in the tight seat and the heat in the theater was very uncomfortable. You have one excite and it took To long to file out after the show so I can’t imagine what would happen if there was a fire. We will not be coming back to the Lantern Theater.
Not happy at all. I went to see Christmas Carol, it wasn't anything like it was advertised. I wasn't into the show at all and left 30 minutes in, i even tried to get my money back and I simply got an email saying "no". Don't waste your time or money. I was watching people fall asleep during the play lol
Not happy at all. I went to see Christmas Carol, it wasn't anything like it was advertised. I wasn't into the show at all and left 30 minutes in, i even tried to get my money back and I simply got an email saying "no". Don't waste your time or money. I was watching people fall asleep during the play lol
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