Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
29
Quality of reviews
mdi-chevron-right
Replying to reviews
67%
Customer feedback
94%
Tone of expression
95%
Your profiles
google
True Society by The White Dress - Portland
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
78%
Delivery
38%
Customer service
66%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
David's Bridal Clack...
4.8
3036
Gretchen's Bridal Ga...
4.3
1138
Normans Bridal
4.8
886
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
due to covid 19
due to covid 19
private dressing room area
private dressing room area
more than 5 stars
more than 5 stars
further into the notes
further into the notes
the next five days
the next five days
nope no exceptions i
nope no exceptions i
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
True Society by The White Dress - Portland
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
True Society by The White Dress - Portland
1/1
Description
True Society by The White Dress - Portland
1/1
Localization
True Society by The White Dress - Portland
1/1
Multimedia
True Society by The White Dress - Portland
1/1
Contact
True Society by The White Dress - Portland
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.77
Reviews per profile
616
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
29
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
576
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
36
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
79 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
My daughter and I began our wedding dress search at The White Dress. We were received well and the glass of champagne was wonderful, however, every dress my daughter tried on was soiled and torn or even ripped somewhere. For having just opened in January, having soiled dresses to try on is not acceptable. Without another shop to compare it with, we did not come away from here feeling good. Also the large mirror in our room was full of fingerprints and dust, obviously neglected for some time. Then we were told we could not take pictures of my daughter in the dresses. They're online, people! How can you be sued by a designer when the designer already has photos out there on the web? Just not a good start for our search.
My daughter and I began our wedding dress search at The White Dress. We were received well and the glass of champagne was wonderful, however, every dress my daughter tried on was soiled and torn or even ripped somewhere. For having just opened in January, having soiled dresses to try on is not acceptable. Without another shop to compare it with, we did not come away from here feeling good. Also the large mirror in our room was full of fingerprints and dust, obviously neglected for some time. Then we were told we could not take pictures of my daughter in the dresses. They're online, people! How can you be sued by a designer when the designer already has photos out there on the web? Just not a good start for our search.
I don’t usually write reviews but my appointment at true society by the white dress was honestly draining and made me want to give up looking for a dress. I showed my consultant pictures of the dresses I liked online and said that I wanted glitter and sparkle and floral lace and each dress she had me try had less and less of the things I asked for. I only tried on one of the dresses that was in my saved photos and was completely ignored when I asked about the others. I wasn’t super in love with any dress but I felt super pressured to pick one and have that say yes moment. I wanted to love this store and was really looking forward to it but it ended up kind of a nightmare.
I don’t usually write reviews but my appointment at true society by the white dress was honestly draining and made me want to give up looking for a dress. I showed my consultant pictures of the dresses I liked online and said that I wanted glitter and sparkle and floral lace and each dress she had me try had less and less of the things I asked for. I only tried on one of the dresses that was in my saved photos and was completely ignored when I asked about the others. I wasn’t super in love with any dress but I felt super pressured to pick one and have that say yes moment. I wanted to love this store and was really looking forward to it but it ended up kind of a nightmare.
See review
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