Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A?
Class
Fresh reviews last quater
29
Quality of reviews
mdi-chevron-right
Replying to reviews
69%
Customer feedback
96%
Tone of expression
99%
Your profiles
google
a&bé bridal shop portland
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
43%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
David's Bridal Clack...
4.8
3036
RK Bridal
4
740
True Society by The...
4.8
616
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
less than 24 hours
less than 24 hours
married in 6 months
married in 6 months
already high expectations
already high expectations
days a couple days
days a couple days
opportunity to do so
opportunity to do so
i could hear her
i could hear her
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
a&bé bridal shop portland
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
a&bé bridal shop portland
1/1
Description
a&bé bridal shop portland
1/1
Localization
a&bé bridal shop portland
1/1
Multimedia
a&bé bridal shop portland
1/1
Contact
a&bé bridal shop portland
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A?
Awesome but...
You have really nice reviews to rating ratio. But there is some improvements to be done.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.94
Reviews per profile
527
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
29
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
9
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
492
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
20
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
50 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The selection of dresses is good but I found the stylist unhelpful and coy. I would ask to try on a dress and she’d ignore me or bring me something different without explanation. Then say something like I’m not going to put you in something you don’t love. I will likely buy one of the dresses I tried but will purchase from another salon as I don’t feel good about my money going here. For the record the dress is the one I asked to try on, and basically had to rip it off the rack and take back to the dressing room myself.
The selection of dresses is good but I found the stylist unhelpful and coy. I would ask to try on a dress and she’d ignore me or bring me something different without explanation. Then say something like I’m not going to put you in something you don’t love. I will likely buy one of the dresses I tried but will purchase from another salon as I don’t feel good about my money going here. For the record the dress is the one I asked to try on, and basically had to rip it off the rack and take back to the dressing room myself.
I have a hard time writing this but my experience here felt very much less than honest. I attempted to get the dress of my dreams shipped here to try on and they said no problem. After a week I checked in to see if they verified, and they told me they’d let me know within a couple days. A couple days later, I checked in and they said a couple more days. A couple days went by and I checked in again and they told me that the designer doesn’t carry my size and wouldn’t be able to get it in. Later that same day another boutique verified they could get my dress in and in my size. Against better judgement I went to the appointment made when I thought they could get the dress in because I hadn’t really tried on many dresses at this point and wasn’t sure the style I was looking for. Upon arrival I just didn’t feel respected by my stylist. She asked my interest and I shared with her the dress I was having shipped. She appeared to get annoyed that I was still going elsewhere to try the dress of my dreams. She told me that the designer was no longer making dresses, material was almost impossible to get and that the return time would be later than my wedding date (9+months). I felt a lot of fear hearing this as I really fell in love with this dress and wasn’t sure what to believe. I maintained composure was open to new dresses and found one that was beautiful. At the end of the day I was there for the dress. She offered it at a large discount as I was walking out. I felt anxious like I needed to make a decision then but there was no way I could as I knew I needed to wait for THE DRESS. I got to the other place a few weeks later and they verified nothing that was said was true. The dress fit and I fell in love! I’m sad that I am writhing this, I’m not a Karen. But I feel it’s necessary to know as this was pretty horrendous and not at all a way anyone should be treated when buying their wedding dress.
I have a hard time writing this but my experience here felt very much less than honest. I attempted to get the dress of my dreams shipped here to try on and they said no problem. After a week I checked in to see if they verified, and they told me they’d let me know within a couple days. A couple days later, I checked in and they said a couple more days. A couple days went by and I checked in again and they told me that the designer doesn’t carry my size and wouldn’t be able to get it in. Later that same day another boutique verified they could get my dress in and in my size. Against better judgement I went to the appointment made when I thought they could get the dress in because I hadn’t really tried on many dresses at this point and wasn’t sure the style I was looking for. Upon arrival I just didn’t feel respected by my stylist. She asked my interest and I shared with her the dress I was having shipped. She appeared to get annoyed that I was still going elsewhere to try the dress of my dreams. She told me that the designer was no longer making dresses, material was almost impossible to get and that the return time would be later than my wedding date (9+months). I felt a lot of fear hearing this as I really fell in love with this dress and wasn’t sure what to believe. I maintained composure was open to new dresses and found one that was beautiful. At the end of the day I was there for the dress. She offered it at a large discount as I was walking out. I felt anxious like I needed to make a decision then but there was no way I could as I knew I needed to wait for THE DRESS. I got to the other place a few weeks later and they verified nothing that was said was true. The dress fit and I fell in love! I’m sad that I am writhing this, I’m not a Karen. But I feel it’s necessary to know as this was pretty horrendous and not at all a way anyone should be treated when buying their wedding dress.
I scheduled my first bridal appointment at a&bé, and was extremely disappointed. Preparing for the appointment I answered questionnaires, had a phone call, shared a Pinterest board, and specifically pointed out several dresses in the shop that I told my stylist I wanted to try on. She didn't pull a single dress that I mentioned ahead of time or in the store. A big concern of mine was sample sizes, and whether they would fit. Over the phone they assured me there would be a variety of sizes. When I arrived that wasn't the case. My stylist also didn't give me any idea of what size I would be in bridal to help me with future appointments. She just pulled dresses one by one without giving me options, and after trying 4 or 5 dresses on we were rushed out at the end of my appointment. There wasn't pressure to buy, but definitely pressure to pick favorites. I left the shop feeling less confident than ever with a less-than-special experience that cost me $25.
I scheduled my first bridal appointment at a&bé, and was extremely disappointed. Preparing for the appointment I answered questionnaires, had a phone call, shared a Pinterest board, and specifically pointed out several dresses in the shop that I told my stylist I wanted to try on. She didn't pull a single dress that I mentioned ahead of time or in the store. A big concern of mine was sample sizes, and whether they would fit. Over the phone they assured me there would be a variety of sizes. When I arrived that wasn't the case. My stylist also didn't give me any idea of what size I would be in bridal to help me with future appointments. She just pulled dresses one by one without giving me options, and after trying 4 or 5 dresses on we were rushed out at the end of my appointment. There wasn't pressure to buy, but definitely pressure to pick favorites. I left the shop feeling less confident than ever with a less-than-special experience that cost me $25.
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