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Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
14
Quality of reviews
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Replying to reviews
2%
Customer feedback
90%
Tone of expression
97%
Your profiles
google
Blue Sky Bridal
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
90%
Delivery
0%
Customer service
60%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Gretchen's Bridal Ga...
4.3
1138
Normans Bridal
4.8
886
The White Magnolia B...
4.9
660
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
wash your hands before
wash your hands before
their new alberta location
their new alberta location
felt rushed or pressured
felt rushed or pressured
on their social media
on their social media
don t waste your
don t waste your
is supposed to be
is supposed to be
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Blue Sky Bridal
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Blue Sky Bridal
1/1
Description
Blue Sky Bridal
1/1
Localization
Blue Sky Bridal
1/1
Multimedia
Blue Sky Bridal
1/1
Contact
Blue Sky Bridal
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.86
Reviews per profile
315
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
14
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
13
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
436
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
32
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
37 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Don’t waste your time. Your party can’t touch the dresses, or go through the rack with you, so they make you wash your hands and dry them out for no reason. Also, you can’t drink water from your own water bottle! Wedding dress shopping is supposed to be a fun and enjoyable experience and we did not enjoy a single minute of it there.
Don’t waste your time. Your party can’t touch the dresses, or go through the rack with you, so they make you wash your hands and dry them out for no reason. Also, you can’t drink water from your own water bottle! Wedding dress shopping is supposed to be a fun and enjoyable experience and we did not enjoy a single minute of it there.
Took my best friend here and service was good- we felt comfortable but... I do believe that the dress was overpriced for a sample dress that had been in a bag for 20 years (dress was made in 2002), I researched the brand and other similar dresses and we definitely paid more than double the price it was worth. The reason why I gave Blue Sky Bridal a 2 out of 5 is because they took a picture with their own business phone of me and my friend (the "I said yes to the dress photo.") and didn't show us the photo to ensure we were comfortable with it (they told us they were going to use it on their social media site). Later after thinking it over, I emailed the bridal shop expressing the feeling of being uncomfortable about them using the photo on their social media, they completely ignored me and didn't acknowledge my request.
Took my best friend here and service was good- we felt comfortable but... I do believe that the dress was overpriced for a sample dress that had been in a bag for 20 years (dress was made in 2002), I researched the brand and other similar dresses and we definitely paid more than double the price it was worth. The reason why I gave Blue Sky Bridal a 2 out of 5 is because they took a picture with their own business phone of me and my friend (the "I said yes to the dress photo.") and didn't show us the photo to ensure we were comfortable with it (they told us they were going to use it on their social media site). Later after thinking it over, I emailed the bridal shop expressing the feeling of being uncomfortable about them using the photo on their social media, they completely ignored me and didn't acknowledge my request.
Compared to other bridal shops I was disappointed. The staff wasn’t very knowledgeable on the dresses and the overall experience was not as fun as other shops. I understand it is consignment dresses but that shouldn’t change the experience.
Compared to other bridal shops I was disappointed. The staff wasn’t very knowledgeable on the dresses and the overall experience was not as fun as other shops. I understand it is consignment dresses but that shouldn’t change the experience.
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