Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
7
Quality of reviews
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Replying to reviews
1%
Customer feedback
97%
Tone of expression
96%
Your profiles
google
Jacob Realty
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
17%
Delivery
17%
Customer service
17%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Nextgen Realty
4.6
417
Boston City Properti...
4.9
338
Guerilla Realty
4.8
312
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
weren t listed yet
weren t listed yet
honest and insightful feedback
honest and insightful feedback
less than two weeks
less than two weeks
a place to live
a place to live
24 hour notice
24 hour notice
at all costs
at all costs
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Jacob Realty
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Jacob Realty
1/1
Description
Jacob Realty
1/1
Localization
Jacob Realty
0/1
Multimedia
We couldn't find any data
1/1
Contact
Jacob Realty
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.82
Reviews per profile
333
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
7
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
14
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
470
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
9
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I was introduced to a place that was infested with RODENTS, ROACHES, AND "BEDBUGS." Jacob Realty as a firm was quick and responsive, though I resolved nothing through JR, calling ISD on my own. AND finally, LOOK AT YELP REVIEWS NOT THIS
I was introduced to a place that was infested with RODENTS, ROACHES, AND "BEDBUGS." Jacob Realty as a firm was quick and responsive, though I resolved nothing through JR, calling ISD on my own. AND finally, LOOK AT YELP REVIEWS NOT THIS
I called up spoke to a gentleman about looking at apartments because I willbe moving there and need a place to live. He told me he would have someone call me within a half hour. Its been over a week and noone has been intouch. I also spoke to a young kid he took down my info and said he would send me a text right away and send me some listing to my email. He never sent me a text or emailed me listings. Very disappointed noone was willing to help.
I called up spoke to a gentleman about looking at apartments because I willbe moving there and need a place to live. He told me he would have someone call me within a half hour. Its been over a week and noone has been intouch. I also spoke to a young kid he took down my info and said he would send me a text right away and send me some listing to my email. He never sent me a text or emailed me listings. Very disappointed noone was willing to help.
I would leave 0/5 stars if possible. Was personally insulted multible times by the agent who was supposedly trying to help me find a place to live. No help whatsoever.
I would leave 0/5 stars if possible. Was personally insulted multible times by the agent who was supposedly trying to help me find a place to live. No help whatsoever.
See review
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