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Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A?
Class
Fresh reviews last quater
6
Quality of reviews
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Replying to reviews
1%
Customer feedback
95%
Tone of expression
99%
Your profiles
google
Cabot and Company Real Estate
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Lonnie Bush Real Est...
4.8
704
Prevu
5
506
Century 21 The Harre...
4.8
491
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
couldn t be happier
couldn t be happier
have done it without
have done it without
exceeded our expectations
exceeded our expectations
the apartment had
the apartment had
movers were
movers were
i can
i can
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Cabot and Company Real Estate
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Cabot and Company Real Estate
1/1
Description
Cabot and Company Real Estate
1/1
Localization
Cabot and Company Real Estate
1/1
Multimedia
Cabot and Company Real Estate
1/1
Contact
Cabot and Company Real Estate
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A?
Awesome but...
You have really nice reviews to rating ratio. But there is some improvements to be done.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.92
Reviews per profile
119
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
6
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
350
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
6
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
We used Cabot and Company a couple years ago to rent an apartment in Boston. Our broker, Nikki (I think that was her name, but I can’t remember as she hardly made time to interact with us), gave us a video tour and we noticed the apartment was dirty, so we scheduled a deep cleaner to come before our move-in. When we tried to pick up the key one morning earlier than we’d originally planned to, she told us that the apartment had been deep cleaned once the existing tenants moved out and so we cancelled the deep clean we had scheduled before the movers arrived (noting that we and the movers were arriving the same day). When we arrived, the apartment had clearly only been broomswept, but it was too late to do anything about it since our movers were already moving in all our furniture into the dirty apartment. We also had told her we had a pet, which she said was fine, and after reading the lease cover to cover, it explicitly said no pets. Had we not pointed that out, we would have been in breach of our lease day one. While I appreciate Cabot taking time to respond to the review, the response doesn’t feel super understanding. I can confirm that the typical protocol they describe in the response was not taken. I think the broker we worked with left and went to another place shortly after but the damage had still been done and our experience did not reflect well on the business.
We used Cabot and Company a couple years ago to rent an apartment in Boston. Our broker, Nikki (I think that was her name, but I can’t remember as she hardly made time to interact with us), gave us a video tour and we noticed the apartment was dirty, so we scheduled a deep cleaner to come before our move-in. When we tried to pick up the key one morning earlier than we’d originally planned to, she told us that the apartment had been deep cleaned once the existing tenants moved out and so we cancelled the deep clean we had scheduled before the movers arrived (noting that we and the movers were arriving the same day). When we arrived, the apartment had clearly only been broomswept, but it was too late to do anything about it since our movers were already moving in all our furniture into the dirty apartment. We also had told her we had a pet, which she said was fine, and after reading the lease cover to cover, it explicitly said no pets. Had we not pointed that out, we would have been in breach of our lease day one. While I appreciate Cabot taking time to respond to the review, the response doesn’t feel super understanding. I can confirm that the typical protocol they describe in the response was not taken. I think the broker we worked with left and went to another place shortly after but the damage had still been done and our experience did not reflect well on the business.
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