Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
6
Quality of reviews
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Replying to reviews
82%
Customer feedback
95%
Tone of expression
97%
Your profiles
google
Ellen + Janis Real Estate Team
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Lonnie Bush Real Est...
4.8
704
Beer Home Team
4.9
588
Prevu
5
506
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
can t go wrong
can t go wrong
couldn t be happier
couldn t be happier
from start to finish
from start to finish
issue is that
issue is that
ellen and janis
ellen and janis
we needed to
we needed to
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Ellen + Janis Real Estate Team
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Ellen + Janis Real Estate Team
1/1
Description
Ellen + Janis Real Estate Team
1/1
Localization
Ellen + Janis Real Estate Team
1/1
Multimedia
Ellen + Janis Real Estate Team
1/1
Contact
Ellen + Janis Real Estate Team
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.89
Reviews per profile
61
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
6
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
512
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
3
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Something went wrong.
Most of your reviews are negative. You have to dig deeper to understand why. Please read the article and learn more.
Janis and Ellen are very nice people. You will want to work with them as soon as you meet them. The first meeting was great and they gave us a nice checklist of things to do. But after that first meeting we when things went downhill. The biggest issue is that they were not proactive. Time and time again we had to push Ellen and Janis on things like pricing strategy, logistics of when exactly we needed to be out of the house (maybe a "whatever" for some, but a source of stress for 2 working adults with a baby who still takes 2 naps, and there's nowhere to go because of covid), and biggest of all - how the showings went! The second major issue is that Ellen and Janis did not take responsibility for (major) issues. For example, we failed an inspection which pushed our closing date out (we incurred ~$1k extra cost) because they didn’t schedule it early enough (leaving no margin for error) and we were not given a list of everything we needed to do to pass. This just wasn't careful planning, and it cost us. Making us pick up the $50 for the second inspection was just icing on the cake And a month after closing, they emailed us to tell us that they forgot to bill us for closing services they scheduled. My takeaway is that with home prices where they are, a ~2.5% commission is big bucks and sets the bar for what you expect from the interaction. With the rise of Redfin and lower cost agents, it’s time to really think twice before signing up with agents that don’t meet a higher standard.
Janis and Ellen are very nice people. You will want to work with them as soon as you meet them. The first meeting was great and they gave us a nice checklist of things to do. But after that first meeting we when things went downhill. The biggest issue is that they were not proactive. Time and time again we had to push Ellen and Janis on things like pricing strategy, logistics of when exactly we needed to be out of the house (maybe a "whatever" for some, but a source of stress for 2 working adults with a baby who still takes 2 naps, and there's nowhere to go because of covid), and biggest of all - how the showings went! The second major issue is that Ellen and Janis did not take responsibility for (major) issues. For example, we failed an inspection which pushed our closing date out (we incurred ~$1k extra cost) because they didn’t schedule it early enough (leaving no margin for error) and we were not given a list of everything we needed to do to pass. This just wasn't careful planning, and it cost us. Making us pick up the $50 for the second inspection was just icing on the cake And a month after closing, they emailed us to tell us that they forgot to bill us for closing services they scheduled. My takeaway is that with home prices where they are, a ~2.5% commission is big bucks and sets the bar for what you expect from the interaction. With the rise of Redfin and lower cost agents, it’s time to really think twice before signing up with agents that don’t meet a higher standard.
See review
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