Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
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Replying to reviews
2%
Customer feedback
81%
Tone of expression
92%
Your profiles
google
The Charles Realty
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
40%
Delivery
0%
Customer service
80%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Lonnie Bush Real Est...
4.8
704
Prevu
5
506
Century 21 The Harre...
4.8
491
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
we never felt pressured
we never felt pressured
recently worked with jessie
recently worked with jessie
feel so lucky to
feel so lucky to
shouldn t be
shouldn t be
or even
or even
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Charles Realty
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
The Charles Realty
1/1
Description
The Charles Realty
1/1
Localization
The Charles Realty
0/1
Multimedia
We couldn't find any data
1/1
Contact
The Charles Realty
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.66
Reviews per profile
59
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
4
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
521
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
11
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
Something went wrong.
Most of your reviews are negative. You have to dig deeper to understand why. Please read the article and learn more.
I worked with Adam Cutone at The Charles Realty recently. He was representing the seller in my condo buying process. The whole process was unprofessional to say the least. He had some type of relationship with the tenants living in the home I was purchasing and would use that as leverage in the closing process only when he needed it to show that we should trust them. However, when it came to helping me learn more about the condo association, doing the walk through of the apartment before closing, or even getting the key to the mailbox of the condo I now own (which I still haven’t received a month after closing), the relationship was gone and so was Adam. Towards the end of the process I found out the tenants in the building actually planned to be there for a few weeks after they wanted to close. It was written nowhere and so we had to push back the closing. His response time was unpredictable and at one point near the closing he left for vacation without proper back up at his office. I never thought I would spend the time to leave a bad review but I guess everyone has their limits.
I worked with Adam Cutone at The Charles Realty recently. He was representing the seller in my condo buying process. The whole process was unprofessional to say the least. He had some type of relationship with the tenants living in the home I was purchasing and would use that as leverage in the closing process only when he needed it to show that we should trust them. However, when it came to helping me learn more about the condo association, doing the walk through of the apartment before closing, or even getting the key to the mailbox of the condo I now own (which I still haven’t received a month after closing), the relationship was gone and so was Adam. Towards the end of the process I found out the tenants in the building actually planned to be there for a few weeks after they wanted to close. It was written nowhere and so we had to push back the closing. His response time was unpredictable and at one point near the closing he left for vacation without proper back up at his office. I never thought I would spend the time to leave a bad review but I guess everyone has their limits.
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