Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
22/7/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
53%
Tone of expression
99%
Your profiles
google
Wmrowisku lusa wójcikowski
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
25%
Customer service
25%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Black red white
3.8
1713
Black red white
3.7
781
Mebloo
4.2
521
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
naprawdę zadowolony
naprawdę zadowolony
naprawdę polecam
naprawdę polecam
realizacja polecam
realizacja polecam
do chwili
do chwili
i maila
i maila
ze handlowiec
ze handlowiec
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Wmrowisku lusa wójcikowski
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Wmrowisku lusa wójcikowski
1/1
Description
Wmrowisku lusa wójcikowski
1/1
Localization
Wmrowisku lusa wójcikowski
1/1
Multimedia
Wmrowisku lusa wójcikowski
1/1
Contact
Wmrowisku lusa wójcikowski
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.88
Reviews per profile
278
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
72
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
107
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
131
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
5 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Nie polecam korzystania z zamówień internetowych w tym sklepie. Wysłałam zapytanie dot. jednego produktu, dostałam wiadomość że jest dostępny a czas oczekiwania to 2-7 dni. Złożyłam więc zamówienie, i maila ze handlowiec skontaktuje się w celu potwierdzenia. Nic takiego się nie wydarzyło, więc zadzwoniłam do sklepu - pan obiecał sprawdzić i wrócić z odpowiedzią - brak kontaktu.. Na kolejną (i już ostatnią) wiadomość mailową (po tygodniu od złożenia zamówienia) również odpowiedzi się nie doczekałam. W skrócie - lekceważenie klienta zasługuje na najniższą ocenę.
Nie polecam korzystania z zamówień internetowych w tym sklepie. Wysłałam zapytanie dot. jednego produktu, dostałam wiadomość że jest dostępny a czas oczekiwania to 2-7 dni. Złożyłam więc zamówienie, i maila ze handlowiec skontaktuje się w celu potwierdzenia. Nic takiego się nie wydarzyło, więc zadzwoniłam do sklepu - pan obiecał sprawdzić i wrócić z odpowiedzią - brak kontaktu.. Na kolejną (i już ostatnią) wiadomość mailową (po tygodniu od złożenia zamówienia) również odpowiedzi się nie doczekałam. W skrócie - lekceważenie klienta zasługuje na najniższą ocenę.
See review
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