Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/9/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
151
Quality of reviews
mdi-chevron-right
Replying to reviews
95%
Customer feedback
70%
Tone of expression
98%
Your profiles
google
American Tees, Apparel & Duty Gear
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
20%
Delivery
10%
Customer service
30%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Dave's New York
4.7
1234
Tractor Supply Co.
4.4
398
Work 'n More - Tukwi...
4.3
388
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
shirt from chick fil
shirt from chick fil
over 10 years they
over 10 years they
screen printing looks
screen printing looks
that there are no
that there are no
not ready in time
not ready in time
black m
black m
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
American Tees, Apparel & Duty Gear
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
American Tees, Apparel & Duty Gear
1/1
Description
American Tees, Apparel & Duty Gear
1/1
Localization
American Tees, Apparel & Duty Gear
1/1
Multimedia
American Tees, Apparel & Duty Gear
1/1
Contact
American Tees, Apparel & Duty Gear
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.83
Reviews per profile
417
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
151
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
99
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
127
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
14 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Older woman at counter was impatient, rude, and rolled her eyes at us. When she misunderstood our only question. Then realized it was her misunderstanding, and did not apologize for her rudeness. Just said “oh”. Far from impressed with our first, and last, visit to this store!!
Older woman at counter was impatient, rude, and rolled her eyes at us. When she misunderstood our only question. Then realized it was her misunderstanding, and did not apologize for her rudeness. Just said “oh”. Far from impressed with our first, and last, visit to this store!!
Please make sure you understand that there are no refunds or exchanges on your school spirit wear. I ordered a dark heather gray hoodie with a black "M" on it for Morris Public Schools. The black M now looks like it's been put on the front of a blue hoodie. The owner agreed that it has blue undertones. However, I was told that there are no exchanges on custom spirit wear.???
Please make sure you understand that there are no refunds or exchanges on your school spirit wear. I ordered a dark heather gray hoodie with a black "M" on it for Morris Public Schools. The black M now looks like it's been put on the front of a blue hoodie. The owner agreed that it has blue undertones. However, I was told that there are no exchanges on custom spirit wear.???
My first order in October was not ready in time for the event. It was eventually ready. It was also for pick up and they sent the order with someone else. My second order was not ready in time either. The items placed in the store they had to switch out.
My first order in October was not ready in time for the event. It was eventually ready. It was also for pick up and they sent the order with someone else. My second order was not ready in time either. The items placed in the store they had to switch out.
See review
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