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Summary based on 1/1 profiles
Rating
4.43
Reviews
182
Audit for

Artefakt Wrocław

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 20/9/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews
6%
Quality of reviews
mdi-chevron-right
Replying to reviews
76%
Customer feedback
81%
Tone of expression
86%
Your profiles
google
Artefakt Sp. z o.o. Sp. k.
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
32%
Delivery
0%
Customer service
24%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Agencja Kreatywna Wr...
5
120
📈 Lepszy Marketing
4.9
118
EACTIVE #wiemyjak
4.5
91
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
pewno jeszcze
piątka z
z plusem
pozycji w
robi wszystko
mnie totalna
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Artefakt Sp. z o.o. Sp. k.
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Artefakt Sp. z o.o. Sp. k.
1/1
Description
Artefakt Sp. z o.o. Sp. k.
1/1
Localization
Artefakt Sp. z o.o. Sp. k.
1/1
Multimedia
Artefakt Sp. z o.o. Sp. k.
1/1
Contact
Artefakt Sp. z o.o. Sp. k.
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.43
Reviews per profile
182
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
6
Fix this
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
26 days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
294 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
35
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVdmJlZ1B3EAE!2m1!1s0x0:0x5459826ddeaa5bae!3m1!1s2@1:CIHM0ogKEICAgICUvbegPw%7CCgsI1qqQ6gUQiLjVQw%7C?hl=en-US
Natalia Klim-Matuszewska
Po roku współpracy z firmą Artefakt nie udało się osiągnąć zakładanych celów, a niektóry parametry nawet się pogorszyły. Sposób komunikacji specjalistów z firmy niestety nie spełnił naszych oczekiwań. Trudno w takim przypadku polecić nam usługi firmy innym potencjalnym klientom.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbm9mQjZBRRAB!2m1!1s0x0:0x5459826ddeaa5bae!3m1!1s2@1:CIHM0ogKEICAgIDmnofB6AE%7CCgwI8_fUjwYQ6KzXxQM%7C?hl=en-US
Odoklinika Poznan
Niestety przez 6 miesięcy pozycjonowania nić się nie wydarzyło. Pozycje praktycznie nie drgnęły do góry. Po przejściu do szczecińskiej agencji SEO po 2 miesiącach było widać znaczną poprawę pozycji a dziś jesteśmy u góry. Nie polecam.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyak9uQTRBRRAB!2m1!1s0x0:0x5459826ddeaa5bae!3m1!1s2@1:CIHM0ogKEICAgIC2jOnA4AE%7CCgsIg8PfkgYQ0LGYEA%7C?hl=en-US
Agnieszka Mydlikowska
Po kilku miesiącach współpracy z firmą Artefakt nie udało się osiągnąć zakładanych celów. Strona internetowa wizualnie zdecydowanie się pogorszyła. Sposób komunikacji specjalistów z firmy niestety nie spełnił moich oczekiwań. Mimo monitów o braku efektów, trudnościach w komunikacji, które pozostawały bez odpowiedzi faktury i roszczenia zapłaty nadal spływały. Zdecydowanie nie polecam tej firmy.
See review
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