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Summary based on 1/1 profiles
Rating
4.58
Reviews
471
Audit for

Grupa ICEA Poznań

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 20/9/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews
35%
Quality of reviews
mdi-chevron-right
Replying to reviews
4%
Customer feedback
66%
Tone of expression
90%
Your profiles
google
Grupa iCEA
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
30%
Delivery
0%
Customer service
15%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Artefakt Sp. z o.o....
4.4
182
📈 Lepszy Marketing
4.9
118
Media Click
5
102
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
sumieniem mogę
internetowej polecam
firma godna
nie wyśle
jakikolwiek
cwaniaczkow
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Grupa iCEA
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Grupa iCEA
1/1
Description
Grupa iCEA
1/1
Localization
Grupa iCEA
1/1
Multimedia
Grupa iCEA
1/1
Contact
Grupa iCEA
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.58
Reviews per profile
471
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
35
Fix this
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
3 days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
254 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
162
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3ellEb2h3RRAB!2m1!1s0x0:0xf1ca081547e40466!3m1!1s2@1:CIHM0ogKEICAgICwzYDohwE%7CCgwImOO22gUQwLviqgM%7C?hl=en-US
Kuba Mizia
Zdecydowanie odradzam współpracę z tą firmą. Efekty pracy bardzo słabe, praktycznie zerowe. Mimo to trzeba płacić abonament. Umowa tak napisana, że nie można jej rozwiązać przed czasem. Po podpisaniu umowy obsługa klienta na bardzo niskim poziomie. Omijać szerokim łukiem!
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzcktpRDRRRRAB!2m1!1s0x0:0xf1ca081547e40466!3m1!1s2@1:CIHM0ogKEICAgICsrKiD4QE%7CCgsIwc-s8QUQgIGERA%7C?hl=en-US
mateusztulski
Zdecydowanie odradzam. Kilka lat płaciliśmy właściwie za nic, efekty bardzo mizerne. Po trzech latach kiedy w końcu rozwiązaliśmy umowę to ostatnie faktury wynikające z okresu wypowiedzienia okazały się najwyższymi z całego tego współpracy.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxazRYS0xnEAE!2m1!1s0x0:0xf1ca081547e40466!3m1!1s2@1:CIHM0ogKEICAgIDqk4XKLg%7CCgwI5_u_hwYQ4Nml_AE%7C?hl=en-US
K P
Dostałam już 3 (!) spamerskie wiadomości tej firmy: "zauważyłem, że prowadzą Państwo szereg działań mających na celu zwiększanie widoczności sklepu". Ja natomiast zauważyłam, że irytuje mnie nachalna i niechciana reklama ;)
See review
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