Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
5/10/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
E
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
86%
Tone of expression
57%
Your profiles
google
Vantage Rent
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
100%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Iggy Pizza
4.6
4393
Helios (Kino Helios...
4.4
2618
Winners Steakhouse P...
4.3
1060
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
polecam
polecam
super obsługa
super obsługa
super
super
1 email
1 email
email
email
did not
did not
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Vantage Rent
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Vantage Rent
1/1
Description
Vantage Rent
1/1
Localization
Vantage Rent
1/1
Multimedia
Vantage Rent
1/1
Contact
Vantage Rent
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
E
Well...
It's bad but you can work on it. Maybe you need a help from professionals. Please read the article and learn more.
Reviews - Not enough reviews.
We found less than 10 reviews on your profiles. This is really bad. You should encourage your customers to leave more reviews. Please read the article and learn how to improve these statistics.
Rating - Haters gonna hate.
This result isn't impressive. Maybe you haven't convinced your happy customers to leave high notes? Please read the article and see how you can improve your performance.
Rating
3.43
Reviews per profile
7
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
5
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
602
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
1
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
В 5 и 6 Leese Agreement определены "Damage to the subject of the lease" и в 6 - "Ответсвенность съёмщика". Соответсвенно, в текст соглашения, в 5 параграфе вписано - ВСЕ повреждения, а в 6 - обязан оплатить; Мы заселились в новый дом, новую квартиру. Стены были побелены дешёвой краской, равно как и мебель установлена дешманская. Спустя 2 месяца штукатурка осыпалась. Уведомить об этом сразу мы не догадались. А в одной из тумбочек от воды вздулась полочка. Что ожидаемо, с дёшёвыми товарами такого рода. Также ожидаемо, что во время пользования вещи будут изнашиваться. Слово Damage - сильное слово. Я бы использовал его как - сломанная, испорченная вещь, пришедшая в негодность. Именно так я его и перевёл, во время подписания контракта. (и подумал Ok - мебель ломать мы не собираемся) Теперь пример: скажем, я владелец недвижимости, одной квартиры, в моей личной собственности. Решил сдавать её в аренду. Я хочу чтоб новые жильцы охотней заселялись. Ремонт в своей квартире я сделаю за собственные деньги. Справедливо ? Теперь прошёл год. Старые жильцы съехали. Я опять хочу чтоб новые жильцы охотней заселялись. Вещи не испорчены, ими просто пользовались и платили за это ежемесячно. Vantage покупает новую мебель и белит стены за счёт старого жильца.
В 5 и 6 Leese Agreement определены "Damage to the subject of the lease" и в 6 - "Ответсвенность съёмщика". Соответсвенно, в текст соглашения, в 5 параграфе вписано - ВСЕ повреждения, а в 6 - обязан оплатить; Мы заселились в новый дом, новую квартиру. Стены были побелены дешёвой краской, равно как и мебель установлена дешманская. Спустя 2 месяца штукатурка осыпалась. Уведомить об этом сразу мы не догадались. А в одной из тумбочек от воды вздулась полочка. Что ожидаемо, с дёшёвыми товарами такого рода. Также ожидаемо, что во время пользования вещи будут изнашиваться. Слово Damage - сильное слово. Я бы использовал его как - сломанная, испорченная вещь, пришедшая в негодность. Именно так я его и перевёл, во время подписания контракта. (и подумал Ok - мебель ломать мы не собираемся) Теперь пример: скажем, я владелец недвижимости, одной квартиры, в моей личной собственности. Решил сдавать её в аренду. Я хочу чтоб новые жильцы охотней заселялись. Ремонт в своей квартире я сделаю за собственные деньги. Справедливо ? Теперь прошёл год. Старые жильцы съехали. Я опять хочу чтоб новые жильцы охотней заселялись. Вещи не испорчены, ими просто пользовались и платили за это ежемесячно. Vantage покупает новую мебель и белит стены за счёт старого жильца.
We were renting an apartment with Vantage for a year in Wroclaw Jagondo, and were really unlucky with the agent (Klaudia Konicka), she never met our needs, was super careless and pushed us to taking the apartment we never really liked. After a year we tried to change it to a different one, but again Klaudia did not manage to help us anyhow, and in addition to that the agent would only reply to 1 email out of 3! After the end of the contract, they charged us for the damages to the walls for quite a lot of money, though almost every single wall was damaged since the house was new and all walls were cracking for the natural reasons. So in short - terrible service, quite expensive, and they will charge you a lot once you leave.
We were renting an apartment with Vantage for a year in Wroclaw Jagondo, and were really unlucky with the agent (Klaudia Konicka), she never met our needs, was super careless and pushed us to taking the apartment we never really liked. After a year we tried to change it to a different one, but again Klaudia did not manage to help us anyhow, and in addition to that the agent would only reply to 1 email out of 3! After the end of the contract, they charged us for the damages to the walls for quite a lot of money, though almost every single wall was damaged since the house was new and all walls were cracking for the natural reasons. So in short - terrible service, quite expensive, and they will charge you a lot once you leave.
Добрый день. Крайне не рекомендую связываться с этой компанией, не умеют работать с клиентом, не перезванивают, забывают внести в базу, а после чего говорят что поставят вас в очередь и все равно не перезвонят. Так помимо всего этого для аренды хотят документов как для покупки жилья. Поэтому просто не тратьте своё время и найдите что-то ещё. Поставил 2 звезды только из-за внешнего вида квартиры. Good afternoon. I highly do not recommend contacting this company, they dont know how to work with a client, they dont call back, they forget to add it to the database, and then they say that they will put you in a queue and still wont call you back. So in addition to all this, they want documents for rent as for buying a home. So just don't waste your time and find something else. Gave 2 stars only because of the appearance of the apartment.
Добрый день. Крайне не рекомендую связываться с этой компанией, не умеют работать с клиентом, не перезванивают, забывают внести в базу, а после чего говорят что поставят вас в очередь и все равно не перезвонят. Так помимо всего этого для аренды хотят документов как для покупки жилья. Поэтому просто не тратьте своё время и найдите что-то ещё. Поставил 2 звезды только из-за внешнего вида квартиры. Good afternoon. I highly do not recommend contacting this company, they dont know how to work with a client, they dont call back, they forget to add it to the database, and then they say that they will put you in a queue and still wont call you back. So in addition to all this, they want documents for rent as for buying a home. So just don't waste your time and find something else. Gave 2 stars only because of the appearance of the apartment.
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