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Summary based on 1/1 profiles
Rating
4.26
Reviews
47
Audit for

SAM-BUD-ROL SKŁAD OPAŁU KŁO...

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 7/11/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews
1%
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
60%
Tone of expression
89%
Your profiles
google
SAM-BUD-ROL SKŁAD OPAŁU KŁODZKO węgiel, ekogroszek, pellet, drewno kominkowe
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
60%
Delivery
20%
Customer service
20%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
SAM-BUD-ROL SKŁAD OP...
4.1
45
Twój Opał skład opał...
4.6
40
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
dobrej jakości
miła obsługa
wszystko super
nigdy więcej
do końca
węgiel niestety
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
SAM-BUD-ROL SKŁAD OPAŁU KŁODZKO węgiel, ekogroszek, pellet, drewno kominkowe
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
SAM-BUD-ROL SKŁAD OPAŁU KŁODZKO węgiel, ekogroszek, pellet, drewno kominkowe
1/1
Description
SAM-BUD-ROL SKŁAD OPAŁU KŁODZKO węgiel, ekogroszek, pellet, drewno kominkowe
1/1
Localization
SAM-BUD-ROL SKŁAD OPAŁU KŁODZKO węgiel, ekogroszek, pellet, drewno kominkowe
1/1
Multimedia
SAM-BUD-ROL SKŁAD OPAŁU KŁODZKO węgiel, ekogroszek, pellet, drewno kominkowe
1/1
Contact
SAM-BUD-ROL SKŁAD OPAŁU KŁODZKO węgiel, ekogroszek, pellet, drewno kominkowe
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.26
Reviews per profile
47
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
1
Fix this
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
93 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
19
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnNUttOXRnRRAB!2m1!1s0x0:0x41c011e37900276f!3m1!1s2@1:CIHM0ogKEICAgIDg5Km9tgE%7CCgwIu6KV0gUQwLvQtgE%7C?hl=en-US
Ewa Dudek
Tragedia nie polecam
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURvaUtudC1nRRAB!2m1!1s0x0:0x41c011e37900276f!3m1!1s2@1:CIHM0ogKEICAgIDoiKnt-gE%7CCgwIrq-R5AUQvd7TjgE%7C?hl=en-US
Ifen Hant
Węgiel niestety tragedia.Po 1 tonie węgla cały piec do czyszczenia.Smoła ciekła z rur podczas spalania.Węgiel nie do końca się spalał.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwNHBtRDRnRRAB!2m1!1s0x0:0x41c011e37900276f!3m1!1s2@1:CIHM0ogKEICAgIC04pmD4gE%7CCgwIq_SS7AUQsPHsmAM%7C?hl=en-US
Sylwiak Kodzis
Węgiel jak węgiel niestety kontakt i dostawa tragedia!!! Jak ktoś ma za dużo czasu i nie pracuje może sobie czekać godzinami i liczyć że przyjadą w danym dniu. Może jednak warto postawić na jakość usług a nie ilość
See review
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