Your score shows up that you need to work on your reputation. It's not that hard, but please read carefully all articles, it might help you with achieving better results next time.
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Duration
1 min
Date
7/11/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
45%
Tone of expression
92%
Your profiles
google
COMPOSITION OF FUEL "ALANEX" Branch WAŁBRZYCH (SKŁAD OPAŁU "ALANEX oddział Wałbrzych)
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
0%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
OBI
4.2
6012
Leroy Merlin
4.2
4801
Castorama
4.1
4691
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
duży wybór
duży wybór
orzech marcel
orzech marcel
dobrej jakości
dobrej jakości
mj kg
mj kg
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
COMPOSITION OF FUEL "ALANEX" Branch WAŁBRZYCH (SKŁAD OPAŁU "ALANEX oddział Wałbrzych)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
COMPOSITION OF FUEL "ALANEX" Branch WAŁBRZYCH (SKŁAD OPAŁU "ALANEX oddział Wałbrzych)
1/1
Description
COMPOSITION OF FUEL "ALANEX" Branch WAŁBRZYCH (SKŁAD OPAŁU "ALANEX oddział Wałbrzych)
1/1
Localization
COMPOSITION OF FUEL "ALANEX" Branch WAŁBRZYCH (SKŁAD OPAŁU "ALANEX oddział Wałbrzych)
1/1
Multimedia
COMPOSITION OF FUEL "ALANEX" Branch WAŁBRZYCH (SKŁAD OPAŁU "ALANEX oddział Wałbrzych)
1/1
Contact
COMPOSITION OF FUEL "ALANEX" Branch WAŁBRZYCH (SKŁAD OPAŁU "ALANEX oddział Wałbrzych)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.57
Reviews per profile
49
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
5
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
78
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
27
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
26.07.2019. Poniżej krytyki, takiego węgla z tak dużą ilością miału jeszcze nie miałem. Dobrze że było gorąco bo dostałbym chyba połowę z tego co zamówiłem. Oczywiście zadzwoniłem do właściciela i powiedziałem mu co o tym myślę. Unikajcie tego składu szerokim łukiem.
26.07.2019. Poniżej krytyki, takiego węgla z tak dużą ilością miału jeszcze nie miałem. Dobrze że było gorąco bo dostałbym chyba połowę z tego co zamówiłem. Oczywiście zadzwoniłem do właściciela i powiedziałem mu co o tym myślę. Unikajcie tego składu szerokim łukiem.
Zamawiałam miał o wysokiej kaloryczności 25 MJ/kg/, zapewniano mnie, że jest. Dostałam 19 MJ/kg. Popiołu i spieków pół pieca. Cena zbyt wysoka jak za ten sort. Kiepsko...
Zamawiałam miał o wysokiej kaloryczności 25 MJ/kg/, zapewniano mnie, że jest. Dostałam 19 MJ/kg. Popiołu i spieków pół pieca. Cena zbyt wysoka jak za ten sort. Kiepsko...
See review
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