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Duration
1 min
Date
9/11/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
35
Quality of reviews
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Replying to reviews
13%
Customer feedback
69%
Tone of expression
89%
Your profiles
google
Spencer's For Steaks and Chops Salt Lake City
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
55%
Delivery
1%
Customer service
9%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
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Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
50 100 per person
50 100 per person
melt in your mouth
melt in your mouth
new york strip steak
new york strip steak
order of mashed potatoes
order of mashed potatoes
really looking forward to
really looking forward to
new york strip
new york strip
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Spencer's For Steaks and Chops Salt Lake City
Complete information
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This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Spencer's For Steaks and Chops Salt Lake City
1/1
Description
Spencer's For Steaks and Chops Salt Lake City
1/1
Localization
Spencer's For Steaks and Chops Salt Lake City
1/1
Multimedia
Spencer's For Steaks and Chops Salt Lake City
1/1
Contact
Spencer's For Steaks and Chops Salt Lake City
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.34
Reviews per profile
815
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
35
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
14
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
226
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
251
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
75 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Our bill for 2 people was $190 which is no biggie if the food would of been great, but I paid less at chef Ramsays' steak restaurant in Vegas and received higher quality of food, better presentation & way tastier food. -- Never going back for this average tasting food with those ridiculous high prices.
Our bill for 2 people was $190 which is no biggie if the food would of been great, but I paid less at chef Ramsays' steak restaurant in Vegas and received higher quality of food, better presentation & way tastier food. -- Never going back for this average tasting food with those ridiculous high prices.
I eat at a lot of steak houses in my travels and the quality of the steaks here was sub-par. I had their signature steak and the meat was tough and not high quality. We went to Ruth Chris next door the next night and the steak quality, although not great, was better than Spencer's.
I eat at a lot of steak houses in my travels and the quality of the steaks here was sub-par. I had their signature steak and the meat was tough and not high quality. We went to Ruth Chris next door the next night and the steak quality, although not great, was better than Spencer's.
Over priced for such mediocre food. Service was almost non existent. Wife ate half a fish stick from their fish and chips dinner. Was not told that their breaded fish was spicey. Could not eat it. Not offered to replace it. Was not offered a doggy bag. But, was charged full price for the meal. AVOID THIS PLACE!
Over priced for such mediocre food. Service was almost non existent. Wife ate half a fish stick from their fish and chips dinner. Was not told that their breaded fish was spicey. Could not eat it. Not offered to replace it. Was not offered a doggy bag. But, was charged full price for the meal. AVOID THIS PLACE!
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