Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
10/11/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
3
Quality of reviews
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Replying to reviews
0%
Customer feedback
61%
Tone of expression
91%
Your profiles
google
Rocky's Auto Repair Llc
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
25%
Delivery
0%
Customer service
25%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
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Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
for an oil change
for an oil change
definitely be coming back
definitely be coming back
taken care of
taken care of
under 5 000 miles
under 5 000 miles
you have driven
you have driven
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Rocky's Auto Repair Llc
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Rocky's Auto Repair Llc
1/1
Description
Rocky's Auto Repair Llc
1/1
Localization
Rocky's Auto Repair Llc
1/1
Multimedia
Rocky's Auto Repair Llc
1/1
Contact
Rocky's Auto Repair Llc
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.57
Reviews per profile
89
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
3
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
135
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
35
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I have brought my car to Rocky on two separate occasions both times I’ve felt my time wasn’t valued. I understand it’s a small shop & he is busy, however most recently my calls went unanswered, including the two calls made 10 minutes before I had to go in & discuss my vehicle face to face & get my keys. While speaking with Rocky he interrupted our conversation to answer the phone, huge bummer.
I have brought my car to Rocky on two separate occasions both times I’ve felt my time wasn’t valued. I understand it’s a small shop & he is busy, however most recently my calls went unanswered, including the two calls made 10 minutes before I had to go in & discuss my vehicle face to face & get my keys. While speaking with Rocky he interrupted our conversation to answer the phone, huge bummer.
Came here for a car inspection and I was immediately questioned "Hey are you from here? I've never seen you here before." He then told me that the guy that does inspection was not there and "he didn't know when he would come". I came two days later and he said the guy that did inspection was "at a doctors appointment". I asked him when I should come back and he said "I don't know. I don't do inspections, he does." Not professional at all! I won't be coming back here.
Came here for a car inspection and I was immediately questioned "Hey are you from here? I've never seen you here before." He then told me that the guy that does inspection was not there and "he didn't know when he would come". I came two days later and he said the guy that did inspection was "at a doctors appointment". I asked him when I should come back and he said "I don't know. I don't do inspections, he does." Not professional at all! I won't be coming back here.
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