Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
10/11/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
16
Quality of reviews
mdi-chevron-right
Replying to reviews
10%
Customer feedback
67%
Tone of expression
94%
Your profiles
google
Loma de Vida Spa & Wellness
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
45%
Delivery
0%
Customer service
55%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
best deep tissue massages
best deep tissue massages
t want to leave
t want to leave
early or stay
early or stay
an extra hour booked
an extra hour booked
to loma de vida
to loma de vida
went to check out
went to check out
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Loma de Vida Spa & Wellness
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Loma de Vida Spa & Wellness
1/1
Description
Loma de Vida Spa & Wellness
1/1
Localization
Loma de Vida Spa & Wellness
1/1
Multimedia
Loma de Vida Spa & Wellness
1/1
Contact
Loma de Vida Spa & Wellness
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.66
Reviews per profile
343
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
16
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
253
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
113
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
48 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
so very disappointed during visit, infinity pool was so very dirty, extremely dirty and service was so slow. didn’t realize that one server (poor girl) was servicing the whole spa until I saw her inside solarium. However I did enjoy the solarium which was clean, Dora made the time there very pleasant.
so very disappointed during visit, infinity pool was so very dirty, extremely dirty and service was so slow. didn’t realize that one server (poor girl) was servicing the whole spa until I saw her inside solarium. However I did enjoy the solarium which was clean, Dora made the time there very pleasant.
I went here yesterday for a massage and a day at the spa. When I had my personal locker the janitor or somebody stole my money. It was $30.00 and some change but the fact that it happened is very unprofessional. If you want to come here expect to get your money stolen. I even tipped well. When I wasn’t unaware.
I went here yesterday for a massage and a day at the spa. When I had my personal locker the janitor or somebody stole my money. It was $30.00 and some change but the fact that it happened is very unprofessional. If you want to come here expect to get your money stolen. I even tipped well. When I wasn’t unaware.
My partner and I went for a 60 minute facial and massage. We arrived on time. My facial lasted less than 45 minutes and my partner's massage lasted 50 minutes. Why is it normal to receive less treatment than what you pay for? The manager, Chris, gave me 15% off my facial--but realizing now they should have done a lot more. The nose on my skin wasn't even exfoliated and was dry and peeling off after the facial. Shoddy work.
My partner and I went for a 60 minute facial and massage. We arrived on time. My facial lasted less than 45 minutes and my partner's massage lasted 50 minutes. Why is it normal to receive less treatment than what you pay for? The manager, Chris, gave me 15% off my facial--but realizing now they should have done a lot more. The nose on my skin wasn't even exfoliated and was dry and peeling off after the facial. Shoddy work.
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