Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
10/11/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A?
Class
Fresh reviews last quater
57
Quality of reviews
mdi-chevron-right
Replying to reviews
77%
Customer feedback
87%
Tone of expression
98%
Your profiles
google
Stadia Medical Spa San Antonio
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
30%
Delivery
0%
Customer service
40%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
were exactly as expected
were exactly as expected
won t be disappointed
won t be disappointed
los tratamientos que
los tratamientos que
cool sculpting would
cool sculpting would
when i left
when i left
to pay for
to pay for
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Stadia Medical Spa San Antonio
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Stadia Medical Spa San Antonio
1/1
Description
Stadia Medical Spa San Antonio
1/1
Localization
Stadia Medical Spa San Antonio
1/1
Multimedia
Stadia Medical Spa San Antonio
1/1
Contact
Stadia Medical Spa San Antonio
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A?
Awesome but...
You have really nice reviews to rating ratio. But there is some improvements to be done.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.91
Reviews per profile
634
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
57
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
7
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
209
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
83
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
5 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I did the six laser sessions like suggested. It was an advertised deal. They tried selling me more on my last time. My hair is growing back like normal. I was warned by multiple people of exact same results and I should have listened.
I did the six laser sessions like suggested. It was an advertised deal. They tried selling me more on my last time. My hair is growing back like normal. I was warned by multiple people of exact same results and I should have listened.
My results were NOT what I asked for, and when I went back, the injector Naz tried to gaslight me that my lips were even when they VERY clearly are not. In every other place I've gone to, they always say if there are small corrections they take care of it. She wanted to charge me a whole other syringe and told me that I should've told her to inject more on that side, I'm not the injector, shouldn't you assess if one side needs more filler to make them even and divide it accordingly? ALSO, the first thing I said during my consultation was to "freeze my forehead", and I have SO much movement still. The gaslighting response here was, "You told me to put very little" she must be confusing me with another client because I didn't say that, nor did I tell her how many units to use or what budget to stay in, I simply told her what I wanted and even showed her pictures. Nevertheless, I paid an arm and a leg and was treated with attitude, and NO accountability for the obvious unevenness was taken. She claimed I liked them when I left treatment, and anyone who has gotten their lips done knows that there is a lot of swelling right after treatment and you need to let that go away to see final results; therefore of course, I couldn't tell what they were going to look like when I left. Now I know why they were so pushy about leaving a positive review right away & giving away free massages and stuff, it's all very well organized to get 5 stars on here. Save your money & go somewhere else, you'll get a way better bang for your buck, and you won't get bullied if you're unhappy with botched results.
My results were NOT what I asked for, and when I went back, the injector Naz tried to gaslight me that my lips were even when they VERY clearly are not. In every other place I've gone to, they always say if there are small corrections they take care of it. She wanted to charge me a whole other syringe and told me that I should've told her to inject more on that side, I'm not the injector, shouldn't you assess if one side needs more filler to make them even and divide it accordingly? ALSO, the first thing I said during my consultation was to "freeze my forehead", and I have SO much movement still. The gaslighting response here was, "You told me to put very little" she must be confusing me with another client because I didn't say that, nor did I tell her how many units to use or what budget to stay in, I simply told her what I wanted and even showed her pictures. Nevertheless, I paid an arm and a leg and was treated with attitude, and NO accountability for the obvious unevenness was taken. She claimed I liked them when I left treatment, and anyone who has gotten their lips done knows that there is a lot of swelling right after treatment and you need to let that go away to see final results; therefore of course, I couldn't tell what they were going to look like when I left. Now I know why they were so pushy about leaving a positive review right away & giving away free massages and stuff, it's all very well organized to get 5 stars on here. Save your money & go somewhere else, you'll get a way better bang for your buck, and you won't get bullied if you're unhappy with botched results.
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