Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
13/11/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
2
Quality of reviews
mdi-chevron-right
Replying to reviews
97%
Customer feedback
84%
Tone of expression
92%
Your profiles
google
Oak Lawn Pharmacy
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
67%
Delivery
33%
Customer service
33%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
thank you so much
thank you so much
above and beyond to
above and beyond to
to make sure i
to make sure i
two very common meds
two very common meds
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Oak Lawn Pharmacy
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Oak Lawn Pharmacy
1/1
Description
Oak Lawn Pharmacy
1/1
Localization
Oak Lawn Pharmacy
1/1
Multimedia
Oak Lawn Pharmacy
1/1
Contact
Oak Lawn Pharmacy
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.65
Reviews per profile
37
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
2
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
212
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
6
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I’ve been told twice they don’t have two very common meds in stock and that they have them only when they need them. That doesn’t make any sense! I went to another pharmacy and found out the Dr wrote the quantity once only instead of twice so they had to call to verify and a few minutes later I had my meds.the other time they told me the same excuse I again went to another pharmacy and this time the Drs assistant wrote my birthday wrong and again after a quick call I had my meds . I can only assume that Pride/Oak Lawn pharmacy didn’t want and didn’t care twice to do that little extra to make sure the customer was taken care of. Making up a lie about not having those two very common meds in stock and getting rid of you is their easy way out! Lazy!!!!
I’ve been told twice they don’t have two very common meds in stock and that they have them only when they need them. That doesn’t make any sense! I went to another pharmacy and found out the Dr wrote the quantity once only instead of twice so they had to call to verify and a few minutes later I had my meds.the other time they told me the same excuse I again went to another pharmacy and this time the Drs assistant wrote my birthday wrong and again after a quick call I had my meds . I can only assume that Pride/Oak Lawn pharmacy didn’t want and didn’t care twice to do that little extra to make sure the customer was taken care of. Making up a lie about not having those two very common meds in stock and getting rid of you is their easy way out! Lazy!!!!
I am a physician who helps patients discontinue benzodiazepines. Pharmacy will not assist with simple benzodiazepine tapers the rationale given by Ramon was "we don't do compounded tapers if the reductions are close to prescribed amounts". this doesn't really make sense from any clinical perspective since I was doing 10% reduction which is normal for a taper. I suspect stigma concerning patients with substance abuse problems even when they want to taper. I would not recommend this pharmacy
I am a physician who helps patients discontinue benzodiazepines. Pharmacy will not assist with simple benzodiazepine tapers the rationale given by Ramon was "we don't do compounded tapers if the reductions are close to prescribed amounts". this doesn't really make sense from any clinical perspective since I was doing 10% reduction which is normal for a taper. I suspect stigma concerning patients with substance abuse problems even when they want to taper. I would not recommend this pharmacy
Now twice I have tried this pharmacy and nothing has changed. They could not verify my new insurance and said I could try another pharmacy. I did and they had no trouble verifying . In the process of all this I missed 4 doses of my medication because of them not knowing how to do there job! I was hung up on twice left on hold and they never did what they said they would do. And when I called there attention to this i received an apology but now I was informed I was to just use another pharmacy. Guess Ramon was having a bad day and said I was disrespectful to there employees . I was not but I was very disrespected . Not only that but I left 2 lights in there care for there “safe place room next door” but when they laid off their employee that was running it I never got my lights back. Of course Ramon knows nothing of this. So basically I was stolen from as well! I don’t recommend them.
Now twice I have tried this pharmacy and nothing has changed. They could not verify my new insurance and said I could try another pharmacy. I did and they had no trouble verifying . In the process of all this I missed 4 doses of my medication because of them not knowing how to do there job! I was hung up on twice left on hold and they never did what they said they would do. And when I called there attention to this i received an apology but now I was informed I was to just use another pharmacy. Guess Ramon was having a bad day and said I was disrespectful to there employees . I was not but I was very disrespected . Not only that but I left 2 lights in there care for there “safe place room next door” but when they laid off their employee that was running it I never got my lights back. Of course Ramon knows nothing of this. So basically I was stolen from as well! I don’t recommend them.
See review
We use cookies to provide the best possible service.