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Summary based on 1/1 profiles
Rating
4.36
Reviews
50
Audit for

Avita Pharmacy 1028 (750 Fo...

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 13/11/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
3
Quality of reviews
mdi-chevron-right
Replying to reviews
26%
Customer feedback
52%
Tone of expression
88%
Your profiles
google
Avita Pharmacy 1028
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
33%
Customer service
33%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't
find any data
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
went above and beyond
excellent customer service
this is my fourth
talk to me like
could have helped
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Avita Pharmacy 1028
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Avita Pharmacy 1028
1/1
Description
Avita Pharmacy 1028
1/1
Localization
Avita Pharmacy 1028
1/1
Multimedia
Avita Pharmacy 1028
1/1
Contact
Avita Pharmacy 1028
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.36
Reviews per profile
50
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
3
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1 days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
196 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
24
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVMC1xWktnEAE!2m1!1s0x0:0xea161cd52997ddb!3m1!1s2@1:CIHM0ogKEICAgICU0-qZKg%7CCgwIq6WY6gUQ4KzA-AE%7C?hl=en-US
Jack Ass
They have always treated me very good but this last time went to pick up a prescription for paranoia and I’m sure they doing it on purpose cuz they put 13 of the 14 pills in a bottler and just one in another bottle both tightly with a rubber band. Just like in the movie matrix red and blue pill but this ones were a little different. I know that one of the pharmacist wanted to help me but the boss of all the pharmacist was tryin not to and clearly was looking to see my reaction. Not even my psychiatrist made me feel like that person at the pharmacist. Anyways next time will get them delivered instead
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURzcElPLU5nEAE!2m1!1s0x0:0xea161cd52997ddb!3m1!1s2@1:CIHM0ogKEICAgIDspIO-Ng%7CCgwIxqrN8gUQ8Oq64AE%7C?hl=en-US
Dennis Finch
The hospitality here is terrible. I have experienced this twice within in a 4 month span. This last visit on Friday at noon. I waited for 10 minutes before anyone said anything to me by this time at least 9-10 customers came in and left with their prescription. I am seriously thinking about moving my prescription elsewhere. The employees here don't care about their "paying customers"
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPcXFfLWt3RRAB!2m1!1s0x0:0xea161cd52997ddb!3m1!1s2@1:CIHM0ogKEICAgIDOqq_-kwE%7CCgsI74SClgYQkLP4WA%7C?hl=en-US
richard ortega
You guys should be opened on the weekend things people need on weekends is pills!: i can't get my pills possibly until Tuesday and it's Saturday now. Geez thank you so much
See review
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