Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
13/11/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
27
Quality of reviews
mdi-chevron-right
Replying to reviews
5%
Customer feedback
55%
Tone of expression
89%
Your profiles
google
Petco
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
30%
Delivery
7%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
PetSmart
4.3
1540
Pet Food Express
4.6
824
Fussy Friends Pet Su...
4.7
307
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
am really happy with
am really happy with
one stop shop for
one stop shop for
tall male security
tall male security
when their next shipment
when their next shipment
groom your dog here
groom your dog here
doesn t look like
doesn t look like
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Petco
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Petco
1/1
Description
Petco
1/1
Localization
Petco
1/1
Multimedia
Petco
1/1
Contact
Petco
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.13
Reviews per profile
1215
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
27
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
137
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
545
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
25 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Besides walking into what feels like a closet with no hangers, the aisle are as confusing. My impression was that they will overwhelm you with items for your pet. You are bound to walk out with something. On my next post for this animal planet, I will review their tendency to follow me around the store.
Besides walking into what feels like a closet with no hangers, the aisle are as confusing. My impression was that they will overwhelm you with items for your pet. You are bound to walk out with something. On my next post for this animal planet, I will review their tendency to follow me around the store.
Turned up to find they canceled my appointment (after traveling 40mins from the other side of the city) without so much of a notification. Guy at counter simply looked up and said your groomer is out, your appointment canceled. No apology offered whatsoever. Awful service and lack of care. Avoid.
Turned up to find they canceled my appointment (after traveling 40mins from the other side of the city) without so much of a notification. Guy at counter simply looked up and said your groomer is out, your appointment canceled. No apology offered whatsoever. Awful service and lack of care. Avoid.
First time I took my dog to trim his nails went great. I went today to trim his nails again and the groomer had an attitude. My dog is afraid of big dogs and gets anxious, and she didn't do much to help the situation. Never coming back, not even to buy food. I'm really upset at the customer service.
First time I took my dog to trim his nails went great. I went today to trim his nails again and the groomer had an attitude. My dog is afraid of big dogs and gets anxious, and she didn't do much to help the situation. Never coming back, not even to buy food. I'm really upset at the customer service.
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