Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
15/11/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
9
Quality of reviews
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Replying to reviews
85%
Customer feedback
35%
Tone of expression
96%
Your profiles
google
Argo & Lehne Jewelers
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
50%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
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Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
needs in the future
needs in the future
mother s day
mother s day
as well as
as well as
argo and lehne
argo and lehne
my fiancé s
my fiancé s
a full refund
a full refund
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Argo & Lehne Jewelers
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Argo & Lehne Jewelers
1/1
Description
Argo & Lehne Jewelers
1/1
Localization
Argo & Lehne Jewelers
1/1
Multimedia
Argo & Lehne Jewelers
1/1
Contact
Argo & Lehne Jewelers
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.79
Reviews per profile
52
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
9
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
9
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
331
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
34
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
3 rewiews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I am extremely dissatisfied by the experience and service I had at Argo and Lehne. My fiancé's engagement ring was supposed to be upsized and appraised. However, everything that could go wrong did, and the way they handled the situation was unacceptable. Firstly, let me start off with the fact that the engagement ring was my fiancé's grandmothers, passed down to her. The stated timeline for the ring resizing was thrown out the window. I had to endure a wait that stretched well beyond what was initially communicated (from the time the ring was brought in to picked up, 6 weeks). This level of disregard for a customer's time is unacceptable. To make matters worse, not only did they fail to resize the ring as requested, but they actually DOWNsized it! I cannot fathom how a jewelry store could make such a mistake with such a significant piece of jewelry. It genuinely felt as if they had no regard to attention to detail or competency. What truly shocked me was the owner's complete absence from the situation. Even though he was undoubtedly aware of the mishap, he never bothered to come out from the back to address the issue or offer an apology. This shows a stunning lack of accountability and a disregard for customer satisfaction. While an employee did provide a refund for the resizing, they conveniently ignored the fact that I had paid for an appraisal as well. We were left with a resized ring that wasn't even the right size and an incomplete refund. They refused to give us a full refund because “I could not prove that anything was wrong with the appraisal” even though the incorrect sizing was on the appraisal. You would think that a high-end jewelry store would issue a full refund simply due to this horrible experience. This says a lot about the customer service. Argo and Lehne’s incompetence, lack of communication, and failure to take responsibility for their mistakes have left my fiancé and I extremely upset. At the end of the day, she has not been able to wear her family heirloom engagement ring for 9 weeks now. I would strongly caution anyone against ever stepping foot into this establishment. It's clear that they prioritize their own convenience over the well-being of their customers.
I am extremely dissatisfied by the experience and service I had at Argo and Lehne. My fiancé's engagement ring was supposed to be upsized and appraised. However, everything that could go wrong did, and the way they handled the situation was unacceptable. Firstly, let me start off with the fact that the engagement ring was my fiancé's grandmothers, passed down to her. The stated timeline for the ring resizing was thrown out the window. I had to endure a wait that stretched well beyond what was initially communicated (from the time the ring was brought in to picked up, 6 weeks). This level of disregard for a customer's time is unacceptable. To make matters worse, not only did they fail to resize the ring as requested, but they actually DOWNsized it! I cannot fathom how a jewelry store could make such a mistake with such a significant piece of jewelry. It genuinely felt as if they had no regard to attention to detail or competency. What truly shocked me was the owner's complete absence from the situation. Even though he was undoubtedly aware of the mishap, he never bothered to come out from the back to address the issue or offer an apology. This shows a stunning lack of accountability and a disregard for customer satisfaction. While an employee did provide a refund for the resizing, they conveniently ignored the fact that I had paid for an appraisal as well. We were left with a resized ring that wasn't even the right size and an incomplete refund. They refused to give us a full refund because “I could not prove that anything was wrong with the appraisal” even though the incorrect sizing was on the appraisal. You would think that a high-end jewelry store would issue a full refund simply due to this horrible experience. This says a lot about the customer service. Argo and Lehne’s incompetence, lack of communication, and failure to take responsibility for their mistakes have left my fiancé and I extremely upset. At the end of the day, she has not been able to wear her family heirloom engagement ring for 9 weeks now. I would strongly caution anyone against ever stepping foot into this establishment. It's clear that they prioritize their own convenience over the well-being of their customers.
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