Astonishingly low quality service and unprofessional staff. I am not sure whether the actual owner is still managing the store any more, but the staff member named Joe is terribly disorganized, arrogant, and rude. It has been my most regretful decision this year to walk into this store because of the awful shopping experience. I went to look for an engagement ring for my fiancé in the store because they had a nice collection of men’s rings on their website. Upon my arrival, the store goldsmith helped me out by telling me that men do not wear jewelry, which caused much confusion since there was obviously a section called men’s jewelry on the website, which lead me to expect that they would have expertise in that area. Later the staff member named Joe, who seems to be the store manager for now, told me that they could order rings from a brochure, and they could put whichever kind of gemstones on it; so I let them go ahead and did that, which turned out to be a big mistake. They seemed to forget that I placed the order (but did not forget to deposit my check) until I called and to check the progress on the ring. When I finally got the ring, it was covered by fingerprints, and I thought, fine, I could clean it myself. After cleaning it with my jewelry cloth, which is very soft, I noticed that there was a big scratch on the ring, the gem stones were not aligned vertically. After my fiancé tried the ring, he also mentioned the inside was very rough. These problems aside, the ring looked very cheap overall and totally not worth what I paid. We brought the ring back to ask for a repair for all the problems, but Joe appeared to be offended. When I pointed out the scratch on the ring was not natural, he told me that 14K gold is very soft and super easy to be scratched and I should not question him because he had a 25-year experience working as a jeweler. Maybe the ring is easily scratched, like Mr. Joe insisted, but the ring was in the ring box provided by the store the entire time, and the scratch was obviously caused by the mishandling of the store, but they refused to admit it, insinuating that I was at fault. This is unacceptable and insulting. Even after we addressed the problems of the ring to Mr. Joe one by one, he said that he could not fix some of the problems, even though they sold this ring. I felt that the low quality of the ring disappointed my expectations and wanted to request a return. However, it was only at this time—after the purchase—that I was informed of the store’s return policy; this ring was a special order and could not be returned. In the end, we took the ring to a different jeweler and fixed the problems. They did an amazing job and the ring looks so much better now. I definitely will never come back to this store and I do not recommend anyone shop here. It was a stressful and terrible shopping experience.