Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
30/11/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
25
Quality of reviews
mdi-chevron-right
Replying to reviews
93%
Customer feedback
46%
Tone of expression
92%
Your profiles
google
Cube Online
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
26%
Delivery
4%
Customer service
48%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
SEOSEM24 - Pozycjono...
5
364
SOCIAL ELITE Dawid B...
4.8
300
In2Web Agencja Inter...
5
248
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
na każdym etapie współpracy
na każdym etapie współpracy
profesjonalne podejście do klienta
profesjonalne podejście do klienta
pracy z cube online
pracy z cube online
ktoś wbija do mnie
ktoś wbija do mnie
do firmy bez zapowiedzi
do firmy bez zapowiedzi
google street view
google street view
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Cube Online
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Cube Online
1/1
Description
Cube Online
1/1
Localization
Cube Online
1/1
Multimedia
Cube Online
1/1
Contact
Cube Online
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.67
Reviews per profile
329
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
25
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
89
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
178
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Wykonali zdjęcia , które umieści wedle swojego uznania , niezgodnie z ustaleniami z czego wyszło jedno wielkie " misz masz " . Brak reakcji na wezwania do dokonania modyfikacji , później do zwrotu środków za nienależycie wykonaną usługę . Zostałem oszukany . Sprawę kieruję na drogę prawną .
Wykonali zdjęcia , które umieści wedle swojego uznania , niezgodnie z ustaleniami z czego wyszło jedno wielkie " misz masz " . Brak reakcji na wezwania do dokonania modyfikacji , później do zwrotu środków za nienależycie wykonaną usługę . Zostałem oszukany . Sprawę kieruję na drogę prawną .
Nie polecam. Umowy nie da się wypowiedzieć, umowa zawiera klauzule działające na niekorzyść klienta. Podszywają Się pod Google. Zapłaciłam i nie otrzymałam kompleksowej usługi, brak możliwości zwrotu pieniędzy. Sprawa zgłoszona. Przestrzegam. PROSZE UWAŻAĆ!!!
Nie polecam. Umowy nie da się wypowiedzieć, umowa zawiera klauzule działające na niekorzyść klienta. Podszywają Się pod Google. Zapłaciłam i nie otrzymałam kompleksowej usługi, brak możliwości zwrotu pieniędzy. Sprawa zgłoszona. Przestrzegam. PROSZE UWAŻAĆ!!!
Пишу в такой способ отзыв что наконец-то компания точнее дел рекламации позвонит и удастся подорвать договор за некачественную услугу точнее отсутствия ее оказания , потому что они обдуривают и год спасуют деньги . Прошу связаться со мной и наконец-то перестать тянуть с меня деньги .
Пишу в такой способ отзыв что наконец-то компания точнее дел рекламации позвонит и удастся подорвать договор за некачественную услугу точнее отсутствия ее оказания , потому что они обдуривают и год спасуют деньги . Прошу связаться со мной и наконец-то перестать тянуть с меня деньги .
See review
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