Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
21/12/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
36
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
58%
Tone of expression
94%
Your profiles
google
Otium
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
44%
Delivery
8%
Customer service
22%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
BurgerFi + Anthony's...
4.7
2732
Chili's Grill & Bar
3.9
1654
Garland Cafe Centerv...
4.4
1585
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
duck confit pot pie
duck confit pot pie
knock your socks off
knock your socks off
49 day dry aged
49 day dry aged
do yourself a favor
do yourself a favor
take our drink order
take our drink order
will not come back
will not come back
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Otium
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Otium
1/1
Description
Otium
1/1
Localization
Otium
1/1
Multimedia
Otium
1/1
Contact
Otium
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.48
Reviews per profile
1555
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
36
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
255
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
658
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
234 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Nice place, service for lunch not so great you have to work to get somebody attention. If you are hungry go somewhere else the portions are small. Food is ok but not worth the high price. Shrimp diablo was no good $17. The tri tip was over cooked. Pasta with shrimp was ok the shrimp was your Basic frozen shrimp at the price they charge l would expect fresh shrimp. Lunch is mostly run by poorly trained Mexican help and others you had to ask more than once to get what you want. I have never been there for dinner. I would not go back. l was invited by 2 of my children. Lunch for 3 $225 plus $40 tip. I have to say my son said that it is the best restaurant in Los Angeles. I don’t think so. Some of the sauce were good but the quality of the food was not the best. Halibut was ok but not very fresh again small portion.
Nice place, service for lunch not so great you have to work to get somebody attention. If you are hungry go somewhere else the portions are small. Food is ok but not worth the high price. Shrimp diablo was no good $17. The tri tip was over cooked. Pasta with shrimp was ok the shrimp was your Basic frozen shrimp at the price they charge l would expect fresh shrimp. Lunch is mostly run by poorly trained Mexican help and others you had to ask more than once to get what you want. I have never been there for dinner. I would not go back. l was invited by 2 of my children. Lunch for 3 $225 plus $40 tip. I have to say my son said that it is the best restaurant in Los Angeles. I don’t think so. Some of the sauce were good but the quality of the food was not the best. Halibut was ok but not very fresh again small portion.
Strong coffee? That'll be usd$10 plus $2 tip, $0.50 tax and 22c l.a. surcharge....YES L.A. SURCHARGE! Used to be the cost of dining in a city was reflected in their prices....the food and service were pretty good...big portions, very rich, fatty and tasty. Not enough salad options, especially no healthy sides.
Strong coffee? That'll be usd$10 plus $2 tip, $0.50 tax and 22c l.a. surcharge....YES L.A. SURCHARGE! Used to be the cost of dining in a city was reflected in their prices....the food and service were pretty good...big portions, very rich, fatty and tasty. Not enough salad options, especially no healthy sides.
Today is 02/26/2022 & this place demanded proof of full vaccination to dine in. All this after Governor Newsome has now dropped 95% of all Covid related executive orders. Disgusting to see the discrimination here, especially when I had a horrendous reaction to the first shot. Goodbye forever Otium.
Today is 02/26/2022 & this place demanded proof of full vaccination to dine in. All this after Governor Newsome has now dropped 95% of all Covid related executive orders. Disgusting to see the discrimination here, especially when I had a horrendous reaction to the first shot. Goodbye forever Otium.
See review
We use cookies to provide the best possible service.