Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
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Duration
1 min
Date
21/12/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
156
Quality of reviews
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Replying to reviews
5%
Customer feedback
57%
Tone of expression
96%
Your profiles
google
The Berghoff Restaurant
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
37%
Delivery
2%
Customer service
6%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hessen Haus
4.6
3002
The Bavarian Lodge
4.6
2351
The Heidelberg
4.2
2186
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
walk down memory lane
walk down memory lane
sous vide pork shank
sous vide pork shank
molasses crusted pork chop
molasses crusted pork chop
asked for separate checks
asked for separate checks
and caramelized root vegetables
and caramelized root vegetables
fish n chips
fish n chips
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Berghoff Restaurant
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
The Berghoff Restaurant
1/1
Description
The Berghoff Restaurant
1/1
Localization
The Berghoff Restaurant
1/1
Multimedia
The Berghoff Restaurant
1/1
Contact
The Berghoff Restaurant
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.45
Reviews per profile
4065
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
156
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
2
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
135
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
1741
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
426 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Food was ok. I didn't feel like it's a restaurant I would go out of my way to settle a craving. Service was not ok. We walked in, and the hostess doesn't even greet us. Doesn't smile. And the waiters and waitress look kind of miserable. Overall atmosphere was stuffy and outdated. Big mirrors were nice to look at.
Food was ok. I didn't feel like it's a restaurant I would go out of my way to settle a craving. Service was not ok. We walked in, and the hostess doesn't even greet us. Doesn't smile. And the waiters and waitress look kind of miserable. Overall atmosphere was stuffy and outdated. Big mirrors were nice to look at.
If you are expecting authentic German food, don’t go there! The food has nothing to do with German Wiener /Jägerschnitzel. The chicken cordon bleu is a chicken leg with ham and cheese on top??????😳😥 The service was improvable. It was our last evening in Chicago and we really regret that we went there😥
If you are expecting authentic German food, don’t go there! The food has nothing to do with German Wiener /Jägerschnitzel. The chicken cordon bleu is a chicken leg with ham and cheese on top??????😳😥 The service was improvable. It was our last evening in Chicago and we really regret that we went there😥
Excelente ubicación excelente ambiente del restaurante fuimosn4 amigos a comer pero el plato que pedimos de chuletada de cochino la presentación muy fea con una pasta con huevo alemán que no tenía sabor para el precio del plato en realidad no vale la pena. Los postres de chocolate deliciosos.
Excelente ubicación excelente ambiente del restaurante fuimosn4 amigos a comer pero el plato que pedimos de chuletada de cochino la presentación muy fea con una pasta con huevo alemán que no tenía sabor para el precio del plato en realidad no vale la pena. Los postres de chocolate deliciosos.
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