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Duration
1 min
Date
21/12/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
143
Quality of reviews
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Replying to reviews
6%
Customer feedback
62%
Tone of expression
96%
Your profiles
google
The Purple Pig Restaurant
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
42%
Delivery
4%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Aba
4.7
2738
Ema
4.5
2509
Alhambra Palace Rest...
4.1
2108
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
huevos rotos con chorizo
huevos rotos con chorizo
james beard award winning
james beard award winning
w smoked trout roe
w smoked trout roe
beets with whipped goat
beets with whipped goat
heard good things about
heard good things about
turkey leg confit
turkey leg confit
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Purple Pig Restaurant
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
The Purple Pig Restaurant
1/1
Description
The Purple Pig Restaurant
1/1
Localization
The Purple Pig Restaurant
0/1
Multimedia
We couldn't find any data
1/1
Contact
The Purple Pig Restaurant
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.58
Reviews per profile
5915
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
143
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
7
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
207
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
2254
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
973 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Wait was longer than quoted and the 2 top we were seated at was in what I would describe as an alley. An airless spot no one should be subjected to. It was too hot to stay, so we left. I imagine the food is great, which is why people are willing to pack in, but I am not hardy enough to deal.
Wait was longer than quoted and the 2 top we were seated at was in what I would describe as an alley. An airless spot no one should be subjected to. It was too hot to stay, so we left. I imagine the food is great, which is why people are willing to pack in, but I am not hardy enough to deal.
Zero communication from the hostess that the bar is open seating! It’s like they pick and choose who sits and who doesn’t. This is ridiculous. 3.5 hr wait and as soon as a bar seat opens up, they give it to people that just walked in. Yes, the hostess knew we were standing there to sit in those seats.
Zero communication from the hostess that the bar is open seating! It’s like they pick and choose who sits and who doesn’t. This is ridiculous. 3.5 hr wait and as soon as a bar seat opens up, they give it to people that just walked in. Yes, the hostess knew we were standing there to sit in those seats.
Foods that we ordered are too fatty. Yes the porks melts in your mouth but too fatty! Taste of the other ones are just ok (for my taste and for the other ones too that I came with). Desserts that we ordered were terrible!!!! Wine was really bad for $55 (around $13 if you buy it in the store)
Foods that we ordered are too fatty. Yes the porks melts in your mouth but too fatty! Taste of the other ones are just ok (for my taste and for the other ones too that I came with). Desserts that we ordered were terrible!!!! Wine was really bad for $55 (around $13 if you buy it in the store)
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