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Learn moreAnalysis details
Duration
1 min
Date
21/12/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
97
Quality of reviews
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Replying to reviews
1%
Customer feedback
57%
Tone of expression
97%
Your profiles
google
Monteverde Restaurant & Pastificio
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
44%
Delivery
3%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Whiskey in the Jar
4.5
11026
Quartino Ristorante
4.5
6664
Iggy Pizza
4.6
5828
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
espresso soaked lady fingers
espresso soaked lady fingers
citrus dark chocolate sorbet
citrus dark chocolate sorbet
somebody feed phil episode
somebody feed phil episode
cacio e pepe and
cacio e pepe and
felt really bad after
felt really bad after
employees health insurance
employees health insurance
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Monteverde Restaurant & Pastificio
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Monteverde Restaurant & Pastificio
1/1
Description
Monteverde Restaurant & Pastificio
1/1
Localization
Monteverde Restaurant & Pastificio
1/1
Multimedia
Monteverde Restaurant & Pastificio
1/1
Contact
Monteverde Restaurant & Pastificio
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.72
Reviews per profile
1877
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
97
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
236
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
815
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
294 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Disaster. Don't waste your time. Has an 8pm reservation, was finally seated at 8:40. Waitress didn't take order until after 9. And she barely said hi to us. Unorganized. You can tell no one was trained who works there. She forgot drinks, threw check at us. It was not good. Food was okay, but whole experience was unpleasant.
Disaster. Don't waste your time. Has an 8pm reservation, was finally seated at 8:40. Waitress didn't take order until after 9. And she barely said hi to us. Unorganized. You can tell no one was trained who works there. She forgot drinks, threw check at us. It was not good. Food was okay, but whole experience was unpleasant.
If you go here, I recommend only getting the Beretta and ham dish. That is actually really good and well-made. It’s a bit pricey, but good enough to try. Afterwards, I got the Cacio e Pepe and honestly, it tasted like the same frozen pasta that I could’ve boughten at Trader Joe’s in the frozen section for $5.
If you go here, I recommend only getting the Beretta and ham dish. That is actually really good and well-made. It’s a bit pricey, but good enough to try. Afterwards, I got the Cacio e Pepe and honestly, it tasted like the same frozen pasta that I could’ve boughten at Trader Joe’s in the frozen section for $5.
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