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Learn moreAnalysis details
Duration
1 min
Date
21/12/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
30
Quality of reviews
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Replying to reviews
0%
Customer feedback
63%
Tone of expression
90%
Your profiles
google
Blue Hound Kitchen & Cocktails
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
56%
Delivery
2%
Customer service
20%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
the fried green tomatoes
the fried green tomatoes
if you re looking
if you re looking
gluten free options
gluten free options
don t mind paying
don t mind paying
forever to be acknowledged
forever to be acknowledged
didn t even acknowledge
didn t even acknowledge
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Blue Hound Kitchen & Cocktails
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Blue Hound Kitchen & Cocktails
1/1
Description
Blue Hound Kitchen & Cocktails
1/1
Localization
Blue Hound Kitchen & Cocktails
1/1
Multimedia
Blue Hound Kitchen & Cocktails
1/1
Contact
Blue Hound Kitchen & Cocktails
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.24
Reviews per profile
976
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
30
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
202
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
361
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
90 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
As hotel guests...I'm shocked at the level of service on a Thursday night. We sat at the bar for a good 15 minutes with empty drinks and watched the bartender wait on customer after customer that walked up next to us and didn't even acknowledge us. Will never be back to this establishment again
As hotel guests...I'm shocked at the level of service on a Thursday night. We sat at the bar for a good 15 minutes with empty drinks and watched the bartender wait on customer after customer that walked up next to us and didn't even acknowledge us. Will never be back to this establishment again
The food was tasty and well prepared. However I ordered a salad along with my meal. The salad and the meal were delivered at the same time which meant my meal was almost cold by the time I finished my salad. For a restaurant that presents itself as more upscale it certainly didn't seem to work that way.
The food was tasty and well prepared. However I ordered a salad along with my meal. The salad and the meal were delivered at the same time which meant my meal was almost cold by the time I finished my salad. For a restaurant that presents itself as more upscale it certainly didn't seem to work that way.
Never again! All I wanted was a burger, and a side salad instead of ff. I got a nasty, soggy, burnt rubber tasting burger with salty ff. When I told the waitress how horrible the burger was, she didn't even care, as the look on her face turned from cheerful to sour. I ended up taking the pastrami on rye, and that was no better. The pastrami had more FAT than meat, and it too was just dissatisfying. Unless you have a death wish, and are a glutton for punishment, you'd better skip this place.
Never again! All I wanted was a burger, and a side salad instead of ff. I got a nasty, soggy, burnt rubber tasting burger with salty ff. When I told the waitress how horrible the burger was, she didn't even care, as the look on her face turned from cheerful to sour. I ended up taking the pastrami on rye, and that was no better. The pastrami had more FAT than meat, and it too was just dissatisfying. Unless you have a death wish, and are a glutton for punishment, you'd better skip this place.
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