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Duration
1 min
Date
21/12/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
57
Quality of reviews
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Replying to reviews
61%
Customer feedback
62%
Tone of expression
93%
Your profiles
google
Ocotillo
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
51%
Delivery
4%
Customer service
18%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
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Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
brie stuffed french toast
brie stuffed french toast
give them another chance
give them another chance
wood fired beef ribs
wood fired beef ribs
house made ginger mint
house made ginger mint
happened a couple weeks
happened a couple weeks
napkins thank god
napkins thank god
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Ocotillo
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Ocotillo
1/1
Description
Ocotillo
1/1
Localization
Ocotillo
1/1
Multimedia
Ocotillo
1/1
Contact
Ocotillo
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.44
Reviews per profile
2225
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
57
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
6
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
211
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
843
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
227 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Service has gone down. Past two times I’ve been here, waited over 15 minutes before anyone came to the table. This was my last time. Even had to walk up to the hostess TWICE. The server said they would comp the drinks, they were still on the final bill. Did not say anything and paid the bill. Never going back.
Service has gone down. Past two times I’ve been here, waited over 15 minutes before anyone came to the table. This was my last time. Even had to walk up to the hostess TWICE. The server said they would comp the drinks, they were still on the final bill. Did not say anything and paid the bill. Never going back.
we requested a table outside and instead of letting us know with time we found out the moment we arrived even though we requested the reservation a week ago, if it wasn't possible they could've tell us over the phone,, very unprofessional and on my frienda wedding. i wish i could give zero stars.
we requested a table outside and instead of letting us know with time we found out the moment we arrived even though we requested the reservation a week ago, if it wasn't possible they could've tell us over the phone,, very unprofessional and on my frienda wedding. i wish i could give zero stars.
How does this restaurant have anything above 3.5 stars? Must be fake reviews. Anyway, Ocotillo has been mediocre since 2018. I tried it for a third time tonight and nothing has changed. You get an Ohio Olive Garden experience for the price of an LGO restaurant. Miss me with that.
How does this restaurant have anything above 3.5 stars? Must be fake reviews. Anyway, Ocotillo has been mediocre since 2018. I tried it for a third time tonight and nothing has changed. You get an Ohio Olive Garden experience for the price of an LGO restaurant. Miss me with that.
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