Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
21/12/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
23
Quality of reviews
mdi-chevron-right
Replying to reviews
50%
Customer feedback
60%
Tone of expression
92%
Your profiles
google
Square 1682
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
0%
Customer service
9%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
let me tell you
let me tell you
don t know better
don t know better
the general tso broccoli
the general tso broccoli
french onion grilled cheese
french onion grilled cheese
would not recommend this
would not recommend this
2 3 of the
2 3 of the
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Square 1682
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Square 1682
1/1
Description
Square 1682
1/1
Localization
Square 1682
1/1
Multimedia
Square 1682
1/1
Contact
Square 1682
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.26
Reviews per profile
547
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
23
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
13
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
180
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
221
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
78 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Was a party of 7. My uncle's food did not come out with the rest of our food. After 15 minutes of the resto of us being served our meal, his food (a pork chop) was delivered raw and inedible. While they did reduce our bill, the only staff member to really care was the waitress.
Was a party of 7. My uncle's food did not come out with the rest of our food. After 15 minutes of the resto of us being served our meal, his food (a pork chop) was delivered raw and inedible. While they did reduce our bill, the only staff member to really care was the waitress.
The food was alright. They generally deserve 4 stars. However, please explaine to me why I have to wait for my deserrt for 40 mins? Because I am not white? 2 gentlmen sitting beside me ordered almost the same thing and why they did not wait for their deserts for 40 mins? Good way to run a restaurant, isn't it?
The food was alright. They generally deserve 4 stars. However, please explaine to me why I have to wait for my deserrt for 40 mins? Because I am not white? 2 gentlmen sitting beside me ordered almost the same thing and why they did not wait for their deserts for 40 mins? Good way to run a restaurant, isn't it?
Firstly, the food was delicious. That being said the waitress was extremely rude. Reservations were at 8pm. It took 45 min to get drinks. We did not receive our apps until 9:30. I would not recommend this restaurant nor will I return.
Firstly, the food was delicious. That being said the waitress was extremely rude. Reservations were at 8pm. It took 45 min to get drinks. We did not receive our apps until 9:30. I would not recommend this restaurant nor will I return.
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