Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
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Duration
1 min
Date
21/12/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
21
Quality of reviews
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Replying to reviews
0%
Customer feedback
65%
Tone of expression
90%
Your profiles
google
Boulud Sud Miami
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
51%
Delivery
9%
Customer service
13%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
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Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
can t go wrong
can t go wrong
the jw marriott marquis
the jw marriott marquis
from start to finish
from start to finish
being a business owner
being a business owner
was also quite expensive
was also quite expensive
crispy pork belly
crispy pork belly
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Boulud Sud Miami
Complete information
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This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Boulud Sud Miami
1/1
Description
Boulud Sud Miami
1/1
Localization
Boulud Sud Miami
1/1
Multimedia
Boulud Sud Miami
1/1
Contact
Boulud Sud Miami
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.35
Reviews per profile
474
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
21
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
242
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
164
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
76 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The bartenders here need to go to bar tending school. I’ve ordered several martinis here. These guys are terrible. They can’t make a lemon drop, a Appletini, or a simple cosmo. How disappointing every drink I’ve ordered during my stay was trash. The only drinks they can make correctly are the ones on the menu. Just awful....
The bartenders here need to go to bar tending school. I’ve ordered several martinis here. These guys are terrible. They can’t make a lemon drop, a Appletini, or a simple cosmo. How disappointing every drink I’ve ordered during my stay was trash. The only drinks they can make correctly are the ones on the menu. Just awful....
Service is not good. They take forever to bring the food and when they do is cold and on the wrong term. I had lamb chops and they were rare when I asked for medium. Also really cold. All the plates on the table were cold. This restaurant is overrated. Also really expensive for the bad quality of the food
Service is not good. They take forever to bring the food and when they do is cold and on the wrong term. I had lamb chops and they were rare when I asked for medium. Also really cold. All the plates on the table were cold. This restaurant is overrated. Also really expensive for the bad quality of the food
Service was impeccable, the ambience and decor beautiful, and the wine list extensive. Unfortunately, the food by sight and taste was hardly better than Olive Garden. I’ve made better bolognese myself at home, and I’m not a chef by any stretch of the imagination. At there prices, I was incredibly disappointed, and you would be too. Your money is better spent elsewhere.
Service was impeccable, the ambience and decor beautiful, and the wine list extensive. Unfortunately, the food by sight and taste was hardly better than Olive Garden. I’ve made better bolognese myself at home, and I’m not a chef by any stretch of the imagination. At there prices, I was incredibly disappointed, and you would be too. Your money is better spent elsewhere.
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