Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
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Duration
1 min
Date
21/12/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
78
Quality of reviews
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Replying to reviews
47%
Customer feedback
74%
Tone of expression
91%
Your profiles
google
Alloy Bistro Gourmet
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
63%
Delivery
0%
Customer service
18%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
normally don t write
normally don t write
re somewhere in europe
re somewhere in europe
extra parmesan cheese
extra parmesan cheese
at 6 35 pm
at 6 35 pm
do not recommend visiting
do not recommend visiting
will not be returning
will not be returning
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Alloy Bistro Gourmet
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Alloy Bistro Gourmet
1/1
Description
Alloy Bistro Gourmet
1/1
Localization
Alloy Bistro Gourmet
1/1
Multimedia
Alloy Bistro Gourmet
1/1
Contact
Alloy Bistro Gourmet
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.47
Reviews per profile
443
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
78
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
228
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
117
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
56 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I tend to find little cute places to bring my clients and I was VERY disappointed with their service. The woman was extremely rude, lied about the menu (said that never existed in THEIR menu online and it did...). Not coming again.
I tend to find little cute places to bring my clients and I was VERY disappointed with their service. The woman was extremely rude, lied about the menu (said that never existed in THEIR menu online and it did...). Not coming again.
The two stars are for a good reason Service was good, nothing to complain But the portions for every meal was super small and way beyond over priced, the wines were super expensive, for a lunch the the total per person was over $75 including tip. In my humble opinion is a place to never recommend to any friend or family
The two stars are for a good reason Service was good, nothing to complain But the portions for every meal was super small and way beyond over priced, the wines were super expensive, for a lunch the the total per person was over $75 including tip. In my humble opinion is a place to never recommend to any friend or family
Es la truffle pasta mas insípida de mi vida. Creí que era por falta de sal, nada mas fuera de la realidad. Esa pasta no se salvaba no con sal. I think it is the most flavorless truffle pasta I ever taste. Additionally, they played games with the cake fee, we bring our cake and charged us 180$ for it, then they said was only 60$, in any case to much money for a service we didn’t ask.
Es la truffle pasta mas insípida de mi vida. Creí que era por falta de sal, nada mas fuera de la realidad. Esa pasta no se salvaba no con sal. I think it is the most flavorless truffle pasta I ever taste. Additionally, they played games with the cake fee, we bring our cake and charged us 180$ for it, then they said was only 60$, in any case to much money for a service we didn’t ask.
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