Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/12/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
923
Quality of reviews
mdi-chevron-right
Replying to reviews
54%
Customer feedback
68%
Tone of expression
97%
Your profiles
google
Crazy About You
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
45%
Delivery
3%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Old Ebbitt Grill
4.6
15912
The 5 Point Cafe | 2...
4.3
6889
11th Street Diner
4.5
6499
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
diversas desde pastas pescado
diversas desde pastas pescado
skimp pleasing each member
skimp pleasing each member
repas était délicieux
repas était délicieux
pedir un plato fuerte
pedir un plato fuerte
persona tiene que pedir
persona tiene que pedir
calamari flat bread
calamari flat bread
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Crazy About You
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Crazy About You
1/1
Description
Crazy About You
1/1
Localization
Crazy About You
1/1
Multimedia
Crazy About You
1/1
Contact
Crazy About You
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.71
Reviews per profile
9394
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
923
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
2
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
129
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
3008
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1062 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Been to this place twice. First the good. The service is great, good atmosphere, and if you get a table outside you get views of the bay. Now the bad. The food is really unremarkable, and very expensive. If you go for the view and to have a few drinks I guess it's okay but the are better places.
Been to this place twice. First the good. The service is great, good atmosphere, and if you get a table outside you get views of the bay. Now the bad. The food is really unremarkable, and very expensive. If you go for the view and to have a few drinks I guess it's okay but the are better places.
The place is really nice BUT the food & service are not. I asked for gourmet tacos. The tortillas were cold so I had to asked for hot tortillas, when the waiter brought them the stuff was cold, tic tac tic tac. I asked for sangria, too much ice!! I barely taste the wine. Definitely I won't comeback. 👎
The place is really nice BUT the food & service are not. I asked for gourmet tacos. The tortillas were cold so I had to asked for hot tortillas, when the waiter brought them the stuff was cold, tic tac tic tac. I asked for sangria, too much ice!! I barely taste the wine. Definitely I won't comeback. 👎
primera ves que hibamos mi esposa y yo reservamos por Tel ,cuando llegamos el lugar lleno por un evento no fueron capaces de llamarnos pa dejarnos saber .como confiar para ir de nuevo? ps:la muchacha de la puerta nos dijo que nos podiamos sentar afuera estaba lloviendo y hacia un aire horrible.
primera ves que hibamos mi esposa y yo reservamos por Tel ,cuando llegamos el lugar lleno por un evento no fueron capaces de llamarnos pa dejarnos saber .como confiar para ir de nuevo? ps:la muchacha de la puerta nos dijo que nos podiamos sentar afuera estaba lloviendo y hacia un aire horrible.
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