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Duration
1 min
Date
21/12/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
C
Class
Fresh reviews last quater
10
Quality of reviews
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Replying to reviews
64%
Customer feedback
62%
Tone of expression
86%
Your profiles
google
Edgar's Hermano
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
53%
Delivery
0%
Customer service
11%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
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Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
short rib grilled cheese
short rib grilled cheese
the pork belly benedict
the pork belly benedict
spend money
spend money
our group had to
our group had to
the food was very
the food was very
chips and salsa
chips and salsa
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Edgar's Hermano
Complete information
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This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Edgar's Hermano
1/1
Description
Edgar's Hermano
1/1
Localization
Edgar's Hermano
1/1
Multimedia
Edgar's Hermano
1/1
Contact
Edgar's Hermano
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
4.07
Reviews per profile
132
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
10
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
9
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
193
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
50
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
10 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Decent atmosphere, lousy food. I went here for a team lunch while my supervisor was in town, staying at the Whitehall. The menu appeared promising, but the food looked and tasted like cafeteria food. Perhaps things improve in the evenings, but I won't likely be going back.
Decent atmosphere, lousy food. I went here for a team lunch while my supervisor was in town, staying at the Whitehall. The menu appeared promising, but the food looked and tasted like cafeteria food. Perhaps things improve in the evenings, but I won't likely be going back.
Let me start by saying the service was great, but not enough to offset that the fact that this place is over-priced, lacks identity, and is WAY over priced for food that is mediocre at best. Five adults and one child, $240 plus required valet $8. Being it was a "Tex-Mex" restaurant I ordered the fajitas. The meat was okay but the tortilla was equivalent to a mission tortilla.
Let me start by saying the service was great, but not enough to offset that the fact that this place is over-priced, lacks identity, and is WAY over priced for food that is mediocre at best. Five adults and one child, $240 plus required valet $8. Being it was a "Tex-Mex" restaurant I ordered the fajitas. The meat was okay but the tortilla was equivalent to a mission tortilla.
Well they aren't trying too hard here. I only eat there becasue I work next door and can get there by crossing a skybridge across the road, so I never have to go outside when it's raining or cold. You really have to have no better options to eat here. With all that said breakfast isnt too bad. Scrambled eggs and sausage wasnt too bad.
Well they aren't trying too hard here. I only eat there becasue I work next door and can get there by crossing a skybridge across the road, so I never have to go outside when it's raining or cold. You really have to have no better options to eat here. With all that said breakfast isnt too bad. Scrambled eggs and sausage wasnt too bad.
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