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Summary based on 1/1 profiles
Rating
4.35
Reviews
653
Audit for

The Palm - Downtown Houston...

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 21/12/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
16
Quality of reviews
mdi-chevron-right
Replying to reviews
51%
Customer feedback
66%
Tone of expression
91%
Your profiles
google
The Palm - Downtown Houston
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
55%
Delivery
5%
Customer service
13%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't
find any data
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
general manager stopped by
10 or 15 minutes
added another level
2 sets of silverware
restaurant week menu which
doesn t know how
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Palm - Downtown Houston
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
The Palm - Downtown Houston
1/1
Description
The Palm - Downtown Houston
1/1
Localization
The Palm - Downtown Houston
1/1
Multimedia
The Palm - Downtown Houston
1/1
Contact
The Palm - Downtown Houston
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.35
Reviews per profile
653
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
16
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
5 days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
200 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
225
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
52 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZMmZfcHNRRRAB!2m1!1s0x0:0xc8ef43c307a363e0!3m1!1s2@1:CIHM0ogKEICAgICY2f_psQE%7CCgwIroumjAYQ-N6yjwM%7C?hl=en-US
Carrie Balberg
Attended The Palm with a Singles group, Single Wineos. I wasn't the only member nothing a lack of attention. Bartender's were stressed out and inpatient. The food for the event was placed on the furthest end of the bar and difficult to get anything. I am disappointed. I've attended a few years ago with a bigger event and service/ attention to detail was fantastic.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5aC1MMk53EAE!2m1!1s0x0:0xc8ef43c307a363e0!3m1!1s2@1:CIHM0ogKEICAgIDyh-L2Nw%7CCgwI4c-ljAYQiMzu6gI%7C?hl=en-US
Leandro B. Mirabal
They took my car. There were no tow sing. There were no reserved parking sign. There were nothing that said I couldn't park there and they towed my car. No explanation, no nothing. This is unacceptable, they get paid for towing car, so they took mine. I hope they didn't scratch or damaged my car. Unacceptable.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyZ2JpSlJREAE!2m1!1s0x0:0xc8ef43c307a363e0!3m1!1s2@1:CIHM0ogKEICAgID2gbiJRQ%7CCgwI3Y-JlAYQ2N2PxAI%7C?hl=en-US
Jason Herin
Seafood tower was amazing, but steaks were not good and service was not good. When we complained to the manager about our steaks being cold, he walked off and gave us a $200 discount off our meal, which we did not ask for. We wanted to have our steaks corrected.
See review
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