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Duration
1 min
Date
31/1/2024
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
17
Quality of reviews
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Replying to reviews
0%
Customer feedback
56%
Tone of expression
93%
Your profiles
google
Jean-Georges
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
42%
Delivery
0%
Customer service
13%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Le Bernardin
4.6
3176
Eleven Madison Park
4.5
2519
Mastro's Steakhouse
4.5
2197
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
salted caramel ice cream
salted caramel ice cream
instead of medium rare
instead of medium rare
avocado toast with poached
avocado toast with poached
hardly remember anything else
hardly remember anything else
been 3 days since
been 3 days since
7 min später
7 min später
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Jean-Georges
Complete information
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This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Jean-Georges
1/1
Description
Jean-Georges
1/1
Localization
Jean-Georges
1/1
Multimedia
Jean-Georges
1/1
Contact
Jean-Georges
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.47
Reviews per profile
1330
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
17
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
213
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
582
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
144 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
For a $900 meal, I'd expect the staff to not lose our boxed up food. When my wife called she got a condescending response of "I'll make a note so this doesn't happen again." I called a second time and was assured the manager would be contacting us. We're still waiting for that call.... We will not be returning here.
For a $900 meal, I'd expect the staff to not lose our boxed up food. When my wife called she got a condescending response of "I'll make a note so this doesn't happen again." I called a second time and was assured the manager would be contacting us. We're still waiting for that call.... We will not be returning here.
The worst experience ever! We confirmed the wine price 3 times with the waitress before ordering it, when the bill came, the price was doubled, we complained to the manager, instead of finding out the problem, he hid that waitress and told us" Sir, we don't discount our wine, this is the price we bought them..."
The worst experience ever! We confirmed the wine price 3 times with the waitress before ordering it, when the bill came, the price was doubled, we complained to the manager, instead of finding out the problem, he hid that waitress and told us" Sir, we don't discount our wine, this is the price we bought them..."
I don't like there because I had disappointed about dish's flavor for lunch like the beef was very dry(maybe that was well done), and the fish was not juicy. And then the service was not very nice as waitress's manner had alittle careless. Anyway, I wonder how Jean Georges could get three starts from Michelin.
I don't like there because I had disappointed about dish's flavor for lunch like the beef was very dry(maybe that was well done), and the fish was not juicy. And then the service was not very nice as waitress's manner had alittle careless. Anyway, I wonder how Jean Georges could get three starts from Michelin.
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