Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
31/1/2024
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
6
Quality of reviews
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Replying to reviews
4%
Customer feedback
58%
Tone of expression
93%
Your profiles
google
Mélisse Restaurant
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
72%
Delivery
4%
Customer service
24%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Shake Shack Dumbo
4.4
4724
The Misfit Bar & Res...
4.5
2341
Water Grill
4.4
2182
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
delicious artistic plates of
delicious artistic plates of
fine dining they serve
fine dining they serve
enough cool air
enough cool air
doesn t have any
doesn t have any
apology to my guest
apology to my guest
health insurance as
health insurance as
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Mélisse Restaurant
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Mélisse Restaurant
1/1
Description
Mélisse Restaurant
1/1
Localization
Mélisse Restaurant
1/1
Multimedia
Mélisse Restaurant
1/1
Contact
Mélisse Restaurant
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.47
Reviews per profile
337
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
6
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
10
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
265
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
143
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
51 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Overrated. Meal was not up to par with what we expected. Our waiter was excellent but the other servers were not very attentive and gave incorrect descriptions of several dishes we were served. Overall it felt like a very tired experience and food that was too rich without real flavor.
Overrated. Meal was not up to par with what we expected. Our waiter was excellent but the other servers were not very attentive and gave incorrect descriptions of several dishes we were served. Overall it felt like a very tired experience and food that was too rich without real flavor.
The service was really subpar, too many tables and not enough staff. This led to the wine pairing coming after we had finished the course. No question the food is good but no better than restaurants far less expensive, like rustic canyon across the street, making it hard to justify the price tag when the service and experience lags.
The service was really subpar, too many tables and not enough staff. This led to the wine pairing coming after we had finished the course. No question the food is good but no better than restaurants far less expensive, like rustic canyon across the street, making it hard to justify the price tag when the service and experience lags.
Am just at a loss for words. Not at all the experience I was led to believe I would have. Once again, a “renown” dining location in La fails to live up to even the most meager expectations set. Fine food experience just seem to fall flat these days, living off of former days instead of earning the patron’s trust. Just a failure of a dinner all around
Am just at a loss for words. Not at all the experience I was led to believe I would have. Once again, a “renown” dining location in La fails to live up to even the most meager expectations set. Fine food experience just seem to fall flat these days, living off of former days instead of earning the patron’s trust. Just a failure of a dinner all around
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