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Learn moreAnalysis details
Duration
1 min
Date
31/1/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
16
Quality of reviews
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Replying to reviews
1%
Customer feedback
56%
Tone of expression
93%
Your profiles
google
Kato Restaurant
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
47%
Delivery
5%
Customer service
16%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Philippe The Origina...
4.6
10600
Bottega Louie
4.5
6542
Shake Shack Dumbo
4.4
4724
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
from start to finish
from start to finish
their first michelin star
their first michelin star
had in los angeles
had in los angeles
fail to mention their
fail to mention their
sit at the bar
sit at the bar
writing this with the
writing this with the
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Kato Restaurant
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Kato Restaurant
1/1
Description
Kato Restaurant
1/1
Localization
Kato Restaurant
1/1
Multimedia
Kato Restaurant
1/1
Contact
Kato Restaurant
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.55
Reviews per profile
289
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
16
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
4
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
343
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
127
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
58 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I did not have a great experience. There is no additional menu items for someone who has allergies. Overall every dish was overly salted and was cooked in too much butter. Despite me asking for less butter. My stomach became bloated after I ate there. I asked the waiter not to bring me anything with sugar. The dessert they served me was shaved ice and ice cream. But without one sugary element. The restaurant was very cold, like the inside of a fridge. I asked them to turn the AC down but they never did. Instead, they gave me a blanket. Which was nice. When I asked the server to turn down it down again, he looked annoyed at me. When I got outside there were other diners who were also commenting on how cold it was. I got sick after eating here. It was overpriced and not worth the money.
I did not have a great experience. There is no additional menu items for someone who has allergies. Overall every dish was overly salted and was cooked in too much butter. Despite me asking for less butter. My stomach became bloated after I ate there. I asked the waiter not to bring me anything with sugar. The dessert they served me was shaved ice and ice cream. But without one sugary element. The restaurant was very cold, like the inside of a fridge. I asked them to turn the AC down but they never did. Instead, they gave me a blanket. Which was nice. When I asked the server to turn down it down again, he looked annoyed at me. When I got outside there were other diners who were also commenting on how cold it was. I got sick after eating here. It was overpriced and not worth the money.
They wouldn’t let us sit at the bar even though there were open seats and no reservations. After denying us, they said we could be seating at a table if we ordered their expensive tasting menu. Just wanted drinks and turned out to be a very distasteful experience.
They wouldn’t let us sit at the bar even though there were open seats and no reservations. After denying us, they said we could be seating at a table if we ordered their expensive tasting menu. Just wanted drinks and turned out to be a very distasteful experience.
I thought it is a high end Japanese restaurant because the name of the restaurant is ‘Kato’, a common Japanese name. But, the foods served were of Chinese. The quality of food is not bad, but the price was not justified. Please be careful not to pay tips twice. The 18% tip was included in the bill, but there is another blank line of ‘tip’ in the bill, which can make customers pay the tip twice unless you read the items carefully.
I thought it is a high end Japanese restaurant because the name of the restaurant is ‘Kato’, a common Japanese name. But, the foods served were of Chinese. The quality of food is not bad, but the price was not justified. Please be careful not to pay tips twice. The 18% tip was included in the bill, but there is another blank line of ‘tip’ in the bill, which can make customers pay the tip twice unless you read the items carefully.
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