Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
31/1/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
12
Quality of reviews
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Replying to reviews
0%
Customer feedback
63%
Tone of expression
92%
Your profiles
google
Kali
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
43%
Delivery
0%
Customer service
27%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
California Grill & B...
4.4
1812
Nick's Cafe
4.6
1489
California Fish Gril...
4.4
1188
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
aged flannery beef ribeye
aged flannery beef ribeye
friendly without being suffocating
friendly without being suffocating
00 p m
00 p m
something special next time
something special next time
away from this place
away from this place
owner of the restaurant
owner of the restaurant
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Kali
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Kali
1/1
Description
Kali
1/1
Localization
Kali
1/1
Multimedia
Kali
1/1
Contact
Kali
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.48
Reviews per profile
379
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
12
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
280
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
141
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
61 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I've lived in Los Angeles my entire life and I've never been to a restaurant that charges a 5% gratuity for the chef. That's the server's responsibility to tip the kitchen. It's absolutely unfair that you would expect a customer to tip the chef. Maybe the owner of the restaurant should pay the chef more
I've lived in Los Angeles my entire life and I've never been to a restaurant that charges a 5% gratuity for the chef. That's the server's responsibility to tip the kitchen. It's absolutely unfair that you would expect a customer to tip the chef. Maybe the owner of the restaurant should pay the chef more
We try to make a reservation online, but opentable did not work for all our 3 credit cards, we called restaurant to look for help. However, Drew - the owner of the restaurant answered the call without any patience. I can tell the customer service even before going there and all my friends and I do not bother to go anymore.
We try to make a reservation online, but opentable did not work for all our 3 credit cards, we called restaurant to look for help. However, Drew - the owner of the restaurant answered the call without any patience. I can tell the customer service even before going there and all my friends and I do not bother to go anymore.
Came here for their Thanksgiving 2021 feast. The food was "upscale" Thanksgiving items but definitely not for me. The service was fine. I was about to rate 5 stars BUT the ponytail haired host chased us out after our meal to ask us if our service was okay because "our gratuity didn't reflect that". That was embarrassing and unnecessary since there was a kitchen fee already tacked onto the bill.
Came here for their Thanksgiving 2021 feast. The food was "upscale" Thanksgiving items but definitely not for me. The service was fine. I was about to rate 5 stars BUT the ponytail haired host chased us out after our meal to ask us if our service was okay because "our gratuity didn't reflect that". That was embarrassing and unnecessary since there was a kitchen fee already tacked onto the bill.
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