Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
31/1/2024
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
6
Quality of reviews
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Replying to reviews
0%
Customer feedback
61%
Tone of expression
94%
Your profiles
google
Maude
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
64%
Delivery
9%
Customer service
27%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
The Pink Door
4.6
5301
Lawry's The Prime Ri...
4.6
3768
The Table
4.6
2882
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
went above and beyond
went above and beyond
service lovely quiet atmosphere
service lovely quiet atmosphere
would highly recommend
would highly recommend
tough stringy lobster most
tough stringy lobster most
generally unhelpful though
generally unhelpful though
each course
each course
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Maude
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Maude
1/1
Description
Maude
1/1
Localization
Maude
0/1
Multimedia
We couldn't find any data
1/1
Contact
Maude
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.54
Reviews per profile
183
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
6
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
269
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
72
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
33 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Manager assumed I knew nothing about wine...then was very "direct", not offering options or tastes ...and generally unhelpful...though he improved somewhat. Other staff great...tough, stringy lobster...most other food good, not great.
Manager assumed I knew nothing about wine...then was very "direct", not offering options or tastes ...and generally unhelpful...though he improved somewhat. Other staff great...tough, stringy lobster...most other food good, not great.
We had a reservation tonight and when we entered the restaurant, both the maître d' and wait staff ignored us while we stood inside the entryway. There was no "we will be with you in a moment". Instead, we witnessed the maître d' yelling at one of the wait staff very harshly right in front of us, telling him to stop talking. When this maître d' finally decided it was okay for him to acknowledge our presence, I was already feeling uncomfortable after witnessing an incredibly unprofessional interaction between staff that could have easily been done in private. Then the wait staff had no idea we requested 'no alcohol' per our dietary restrictions... and when we gently just told him we can't have alcohol he asked, "No alcohol... so no wine list then?" At this point I was incredibly disappointed in the lack of preparation for our visit and feeling extremely uncomfortable with the impolite and unapologetic attitude of the maître d', so we promptly left without dining. Perhaps the food is amazing but it can't possibly be amazing enough to excuse such unprofessional behavior from the staff.
We had a reservation tonight and when we entered the restaurant, both the maître d' and wait staff ignored us while we stood inside the entryway. There was no "we will be with you in a moment". Instead, we witnessed the maître d' yelling at one of the wait staff very harshly right in front of us, telling him to stop talking. When this maître d' finally decided it was okay for him to acknowledge our presence, I was already feeling uncomfortable after witnessing an incredibly unprofessional interaction between staff that could have easily been done in private. Then the wait staff had no idea we requested 'no alcohol' per our dietary restrictions... and when we gently just told him we can't have alcohol he asked, "No alcohol... so no wine list then?" At this point I was incredibly disappointed in the lack of preparation for our visit and feeling extremely uncomfortable with the impolite and unapologetic attitude of the maître d', so we promptly left without dining. Perhaps the food is amazing but it can't possibly be amazing enough to excuse such unprofessional behavior from the staff.
Terrible customer service! Rude host and rude managerial staff Jean Francois- Henry. Unwilling to help with routine questions and waited over a week to hear back! When I contacted them back again a week later both the host and manager were very rude and blamed it on me. I expected better customer service.
Terrible customer service! Rude host and rude managerial staff Jean Francois- Henry. Unwilling to help with routine questions and waited over a week to hear back! When I contacted them back again a week later both the host and manager were very rude and blamed it on me. I expected better customer service.
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