Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
31/1/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
48
Quality of reviews
mdi-chevron-right
Replying to reviews
68%
Customer feedback
57%
Tone of expression
96%
Your profiles
google
Sepia
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
53%
Delivery
0%
Customer service
13%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Au Cheval
4.6
7871
Summer House Santa M...
4.4
2874
BurgerFi + Anthony's...
4.7
2780
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
crispy soft boiled egg
crispy soft boiled egg
dry aged rohan duck
dry aged rohan duck
able to sit down
able to sit down
dirty brownish yellow water
dirty brownish yellow water
the wrong email address
the wrong email address
onto my brother and
onto my brother and
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Sepia
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Sepia
1/1
Description
Sepia
1/1
Localization
Sepia
1/1
Multimedia
Sepia
1/1
Contact
Sepia
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.6
Reviews per profile
1134
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
48
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
3
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
280
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
484
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
211 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Mother's day brunch was overpriced. The extra charge for drinks drove up the cost even more. The whole experience wasn't helped by finding out someone else's tab had been added to ours. When we pointed this out it was quickly rectified. We left agreeing we should have gone to The Publican instead.
Mother's day brunch was overpriced. The extra charge for drinks drove up the cost even more. The whole experience wasn't helped by finding out someone else's tab had been added to ours. When we pointed this out it was quickly rectified. We left agreeing we should have gone to The Publican instead.
It wasn't really worth it. I was very disappointed with the food. The service was ok but the food just sucked. My boyfriend got sick by the second course and couldn't hold the rest down so it was just tiny nibbles for him. I had a better time at boka and spent less there than I did here. And I had several drinks there. (Spent almost $400)
It wasn't really worth it. I was very disappointed with the food. The service was ok but the food just sucked. My boyfriend got sick by the second course and couldn't hold the rest down so it was just tiny nibbles for him. I had a better time at boka and spent less there than I did here. And I had several drinks there. (Spent almost $400)
Woke up in the morning and found out Sepia gave our table away when we had an reservation. I flew in just for a friend's birthday dinner. Now on New Year's Eve weekend we cant find a single ideal restaurant to take a large party. We made reservations and was confirmed, we called 2nd time with changes and confirmed
Woke up in the morning and found out Sepia gave our table away when we had an reservation. I flew in just for a friend's birthday dinner. Now on New Year's Eve weekend we cant find a single ideal restaurant to take a large party. We made reservations and was confirmed, we called 2nd time with changes and confirmed
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