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Learn moreAnalysis details
Duration
1 min
Date
31/1/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
21
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
68%
Tone of expression
96%
Your profiles
google
Atelier Restaurant
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Au Cheval
4.6
7871
Summer House Santa M...
4.4
2874
BurgerFi + Anthony's...
4.7
2780
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
moment we walked in
moment we walked in
the na beverage pairing
the na beverage pairing
to go back again
to go back again
all over the place
all over the place
not worth the time
not worth the time
on several occasions
on several occasions
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Atelier Restaurant
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Atelier Restaurant
1/1
Description
Atelier Restaurant
1/1
Localization
Atelier Restaurant
1/1
Multimedia
Atelier Restaurant
1/1
Contact
Atelier Restaurant
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.81
Reviews per profile
53
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
21
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
549
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
17
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
16 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
This was for a review on a weekday and we came for a birthday. We called ahead a couple times to make sure they knew it was a special occasion. This is a brand new spot for us in our neighborhood so we wanted to give it a try. You have to prepay for the entire course ahead of time and for us it was two months. When we first came in we were greeted by a really nice lady who was nice to take our coats and sit us at our table. The place is pretty bare with some art pieces and that’s about it. The kitchen and dining is all in one room which is pretty fun. We started out being asked for any drinks we were interested in and they made a few non alcoholic options. I was a little surprised by the cost $14 roughly for non alcohol. But all good. We did not go for the pairing and also I personally wish someone would give us a little more info about why the menu was the way it was - it seemed all over the place and I had no idea why. I wish the ambiance was a bit more romantic and at times it felt like a casual sit down spot rather than a 1 star Michelin rated restaurant. Waiters and waitresses did not have any uniform which is fine but it was a little strange to see some people just walking around and I couldn’t always tell if they were working or eating here. We also almost never had the same waiter come by to serve the food or take the food. It almost seemed like it was a bit of a large chaos. On several occasions no silverware was provided. On several occasions I had to look for our waitress for help. Not sure if they were too busy or what. We also had dishes served where in the beginning they explained it all to no explanation at all. The service people were all super nice but just sadly totally inconsistent throughout the whole menu. Now on to the food The highlights were in the following order Crab Lasagna The disappointing dishes in order from worst to ok Gelato - Was not a gelato at all. Texture was not correct and flavor profile left a lot to be desired just from on spoonful. Mousse Tart I’m all for experimenting but this dish was not ready. The flavors felt like they clashed and this was sent back after a few bites Scallop The scallop itself was nice and sweet but the combination with the side they provided was offensive to our pallets. Our mouths were literally on fire and ordered a pallet cleanser just to be able to try the next dish. The textures of the scallop to the crunch of the side just seemed off. I saw the vision here but the execution just did not work. Pork I wasn’t really sure how to eat this but my meat felt way overcooked and not sure how it connected with the lentils. If the meat was on its own maybe but the combination was not worth the time The remaining dishes were an interesting take. Between the inconsistent service and the food all over the place I would not recommend this. I think it’s a fun experience but it’s not worth the time and money.
This was for a review on a weekday and we came for a birthday. We called ahead a couple times to make sure they knew it was a special occasion. This is a brand new spot for us in our neighborhood so we wanted to give it a try. You have to prepay for the entire course ahead of time and for us it was two months. When we first came in we were greeted by a really nice lady who was nice to take our coats and sit us at our table. The place is pretty bare with some art pieces and that’s about it. The kitchen and dining is all in one room which is pretty fun. We started out being asked for any drinks we were interested in and they made a few non alcoholic options. I was a little surprised by the cost $14 roughly for non alcohol. But all good. We did not go for the pairing and also I personally wish someone would give us a little more info about why the menu was the way it was - it seemed all over the place and I had no idea why. I wish the ambiance was a bit more romantic and at times it felt like a casual sit down spot rather than a 1 star Michelin rated restaurant. Waiters and waitresses did not have any uniform which is fine but it was a little strange to see some people just walking around and I couldn’t always tell if they were working or eating here. We also almost never had the same waiter come by to serve the food or take the food. It almost seemed like it was a bit of a large chaos. On several occasions no silverware was provided. On several occasions I had to look for our waitress for help. Not sure if they were too busy or what. We also had dishes served where in the beginning they explained it all to no explanation at all. The service people were all super nice but just sadly totally inconsistent throughout the whole menu. Now on to the food The highlights were in the following order Crab Lasagna The disappointing dishes in order from worst to ok Gelato - Was not a gelato at all. Texture was not correct and flavor profile left a lot to be desired just from on spoonful. Mousse Tart I’m all for experimenting but this dish was not ready. The flavors felt like they clashed and this was sent back after a few bites Scallop The scallop itself was nice and sweet but the combination with the side they provided was offensive to our pallets. Our mouths were literally on fire and ordered a pallet cleanser just to be able to try the next dish. The textures of the scallop to the crunch of the side just seemed off. I saw the vision here but the execution just did not work. Pork I wasn’t really sure how to eat this but my meat felt way overcooked and not sure how it connected with the lentils. If the meat was on its own maybe but the combination was not worth the time The remaining dishes were an interesting take. Between the inconsistent service and the food all over the place I would not recommend this. I think it’s a fun experience but it’s not worth the time and money.
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