Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
5/2/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
39
Quality of reviews
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Replying to reviews
50%
Customer feedback
73%
Tone of expression
92%
Your profiles
google
Jean-Georges Philadelphia
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
55%
Delivery
2%
Customer service
33%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hard Rock Cafe
4.1
4399
Maggiano's Little It...
4.5
4360
Gran Caffe L'Aquila
4.6
2634
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
shrimp and mushroom risotto
shrimp and mushroom risotto
jean georges in nyc
jean georges in nyc
fish and beef courses
fish and beef courses
we didn t belong
we didn t belong
waiter was very rude
waiter was very rude
for a special occasion
for a special occasion
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Jean-Georges Philadelphia
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Jean-Georges Philadelphia
1/1
Description
Jean-Georges Philadelphia
1/1
Localization
Jean-Georges Philadelphia
1/1
Multimedia
Jean-Georges Philadelphia
1/1
Contact
Jean-Georges Philadelphia
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.55
Reviews per profile
527
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
39
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
257
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
140
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
172 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
DO NOT GO HERE IF YOU HAVE FOOD ALLERGIES. There’s nothing like spending over $300 on a meal and leaving sad and swollen. I told them upon making the reservation that I was allergic to tree nuts and then was still served a dish with almonds that was not listed on the menu. Terrible end to a meal.
DO NOT GO HERE IF YOU HAVE FOOD ALLERGIES. There’s nothing like spending over $300 on a meal and leaving sad and swollen. I told them upon making the reservation that I was allergic to tree nuts and then was still served a dish with almonds that was not listed on the menu. Terrible end to a meal.
This was the definition of pretentious. Food was pretty good, but not fantastic for the astronomical price of our 5 course NYE menu. Limited options, poor service, way over-priced. Many empty tables on NYE to me spells trouble. I assume this great view will be replaced with some new talent.
This was the definition of pretentious. Food was pretty good, but not fantastic for the astronomical price of our 5 course NYE menu. Limited options, poor service, way over-priced. Many empty tables on NYE to me spells trouble. I assume this great view will be replaced with some new talent.
Definitely nice people, waitresses, atmosphere, and view. However the food ...THE FOOD...well....THE FOOD ABSOLUTELY SUCK. I MEAN ON A 1 TO 10 A CERTIFIED NOTHING was above the negative ( GREAT PRESENTATIONS HOW ITS PRESENTED AND ALL) I needy food to not only look but taste good as well🤦🏾🤷🏽♂️!
Definitely nice people, waitresses, atmosphere, and view. However the food ...THE FOOD...well....THE FOOD ABSOLUTELY SUCK. I MEAN ON A 1 TO 10 A CERTIFIED NOTHING was above the negative ( GREAT PRESENTATIONS HOW ITS PRESENTED AND ALL) I needy food to not only look but taste good as well🤦🏾🤷🏽♂️!
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